Product Support Specialist (DEVELOP /Konica Minolta hardware, software)

Technical Support Specialist | Dubai We are currently looking for a highly skilled Technical Support Specialist to join a leading, diversified UAE-based business group with a strong regional presence across technology, mobility, engineering, and services sectors. The organization is known for representing globally recognized brands and delivering high-quality solutions backed by strong service excellence and customer focus.If you have strong expertise in print technology, IT infrastructure, and advanced troubleshooting, this could be an excellent opportunity to grow your career within a well-established and reputable group.Technical Support SpecialistLocation: DubaiDepartment: OEDReports To: Senior ManagerAn attested degree from your Home country and the UAE is MandatoryBenefits• Attractive Fixed Salary with Performance-Based Incentives• Car Allowance, Toll, and Parking Allowance• Company-Provided Mobile SIM for business use• Comprehensive Medical Insurance coverage for self• Annual Air Ticket for selfJob Summary.The Technical Support Specialist provides advanced technical expertise, troubleshooting, and customer support for DEVELOP/Konica Minolta products, solutions, and services across the region or at a national level. This role serves as a subject matter expert (SME) in diagnosing complex issues, guiding field engineers and support teams, ensuring high customer satisfaction, and driving continuous improvement in service delivery. The specialist acts as a bridge between service operations and end users, contributing to product reliability, escalation management, and knowledge sharing across the organization.Key Responsibilities:• Provide advanced technical support for DEVELOP /Konica Minolta hardware, software, and solutions, including multifunction devices, production printers, workflow applications, and related technologies.• Act as an escalation point for complex technical issues that cannot be resolved by frontline or field engineers.• Perform root cause analysis, recommend corrective actions, and ensure timely resolution of recurring technical problems.• Deliver remote and on-site support to customers and field teams as required.• Collaborate with vendor engineering, product management, and global support teams to address product quality, design, and performance issues.• Develop, maintain, and share technical documentation, troubleshooting guides, and best practices to improve first-time fix rates.• Support product launches and upgrades by providing technical training, knowledge transfer, and field readiness activities.• Participate in customer meetings to provide technical expertise, ensure issue resolution, and build trust with key accounts.• Monitor product performance data, identify trends, and recommend proactive measures to enhance reliability and customer satisfaction.• Contribute to continuous improvement initiatives, knowledge base development, and service process optimization.Qualifications:• Bachelor’s degree/Diploma in Information Technology, Computer Science, Electronics, Engineering, or related field (or equivalent experience).• Proven experience in technical support, service engineering, or field support roles—preferably within print technology, IT services, or document management solutions.• Strong knowledge of DEVELOP/Konica Minolta hardware and software products, networking concepts, and IT infrastructure.• Experience in diagnosing and resolving complex hardware/software interoperability issues.• Certifications in ITIL, CompTIA, Microsoft, or networking technologies (preferred).• Familiarity with workflow automation, cloud-based solutions, and cybersecurity principles is an advantage.Competencies:• Technical Expertise: Advanced troubleshooting skills across hardware, software, and network environments.• Customer Focus: Strong commitment to delivering superior customer service and building long-term client relationships.• Analytical Thinking: Ability to analyse complex problems, identify patterns, and recommend effective solutions.• Communication Skills: Strong verbal and written communication skills for technical documentation, presentations, and customer interactions.• Collaboration: Team player with the ability to work effectively across functions, geographies, and with multiple stakeholders.• Adaptability: Flexibility to manage multiple priorities, adapt to evolving technologies, and support nationwide customer needs.• Continuous Learning: Commitment to staying updated with emerging technologies, DEVELOP/Konica Minolta product updates, and industry trends.