PRODUCTION MANAGER (DIGITAL CUSTOMER EXPERIENCE)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. DescriptionManages the scheduling, tracking, and production of Metro's communications, advertising materials, and online information that provide support to Metro's patrons and promote the agency's services. This position serves as the digital product manager for Metro. net, responsible for leading the site’s redesign in partnership with an external vendor and overseeing its long-term strategy, content, accessibility, and performance. Recruitment Timeline : Interviews are projected to be scheduled for the week of August 11 , 2025 .

These dates are subject to change. We encourage you to monitor your governmentjobs. com profile and emails for the latest updates. Application cut-off: Please be aware that only the first 50 applicants will be guaranteed consideration for this position.

Examples of Duties Manages and oversees the production of highly visible projects created by Metro's Marketing Design Studio Manages, organizes, and creates production schedules for all incoming communications, marketing, and advertising job assignments Interfaces with agency partners, Metro's Print Shop, Marketing Communications, contractors, and outside vendors to schedule jobs, coordinate delivery instructions, and ensure that the final product meets Metro's quality standards Negotiates timelines with Communications Department and other clients Manages all current job traffic and reports status utilizing job tracking software to enter, update, and close jobs Conducts regular traffic meetings with staff to review the status and delivery of each job Meets with management to provide regular status reports Prepares specifications for print and other outside production Performs web jobs, press checks, and inspects bluelines and/or color proofs for accuracy, quality, and completion Reviews current literature and maintains expertise and familiarity with technological developments Provides proofreading and distribution support as required Assists in planning, developing, and implementing departmental goals, objectives, and plans; participates in the development of annual department budget and work plans Prepares reports and recommendations to management and outside vendors Ensures quality control and digital production preparation Participates in management meetings and decision-making processes to identify problems and solutions Writes scopes of work and manages vendor contracts, collaborating with Metro's procurement staff as necessary to secure qualified vendors Approves and manages contracts with outside vendors Creates estimates and contract task orders; initiates and tracks purchase orders Specifies production methods when necessary on contracted work Maintains a variety of forms that track the progress of various projects Reviews incoming invoices, matches them against open purchase orders, and provides necessary documentation in order to approve the invoices Provides proofreading and distribution support as required Supervises, trains, and motivates assigned staff Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried outMinimum QualificationsMay be required to perform other related job dutiesRequiredA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

EducationBachelor's Degree in Graphic Design, Marketing, Art, Advertising, or a related fieldExperienceSix years of relevant experience or three years of relevant supervisory-level experience in marketing, communications and/or content production management; some positions in this class may require specialized experience in area of assignmentCertifications/Licenses/Special RequirementsA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsOccasional use of graphic equipment such as knives, paper-cutters and chemicals such as glues and solventsPreferred QualificationsPreferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity.

These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The Following Are The Preferred Qualifications Experience overseeing the end-to-end website redesigns, from strategic planning through launch, in partnership with vendors and cross-functional teams within a government or nonprofit agency Experience creating accessible, user-friendly digital content that follows Web Content Accessibility Guidelines (WCAG) standards while integrating inclusive design and language equity that support all usersExperience producing and managing web and digital content strategies that align with organizational goals to deliver high-quality contentExperience managing external vendors and coordinating cross-functional teams to maintain brand consistency, usability, and cohesive design across digital productsExperience evaluating User Experience (UX) research, digital benchmarks, and usability testing data to inform business decisions, support resource planning, and improve digital productsEssential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)Applicable local, state and federal laws, rules and regulations governing funding sources for a government agencyTheories, principles and current practices of graphic design, typography, print production, project planning, budget planning, cost estimating, and procurementImage resolution, offset printing processes and digital color printer processesPreparation of digital graphic computer files for printingReproduction of black and white and color photography and preparation of photos for offset print productionQualities and properties of printing papers and printing inksWeb production best practices and modern webmaster optimization tools and softwareProject management and online collaboration tools, such as wikis, BaseCamp, etc.

Software bug/issue tracking software, such as Bugzilla, JIRA, etcOnline analytics reporting tools, such as Google Analytics, Facebook Insights, etc. Database software, such as FileMaker Pro, etc.

Graphic design hardware and softwareDesign industry technical standardsArchiving methods in a fileserver environmentSafety practices for graphics operationModern management theorySkill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)Managing and overseeing the production of highly visible projects created by Metro's Marketing and Graphic Design departmentsEvaluation of jobs on press and analyzing attributes or deficiencies with extreme attention to detailProofreading and quality controlEffectively organizing complex informationExercising sound judgment, analyzing situations, identifying problems, and recommending solutionsProviding complex reportsCommunicating effectively orally and in writingInteracting professionally with various levels of Metro employees and outside vendorsMediating and negotiatingAbility to defined as a present competence to perform an observable behavior or produce an observable result)Meet tight time constraints and deadlinesMeet precision and productivity demandsManage processes or projects within a defined budget set by managementManage key vendor contracts and monitor and approve budget allocations for outside vendors.

Ensure contractors follow through with commitments for bus and rail advertisingReview current literature and maintains expertise and familiarity with technological developments in the field of print productionUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsPlan financial and staffing needsRepresent Metro before the publicMaintain organized and accurate graphic job files on computer database, as well as hard copy filesPrepare offset printer instructionsEvaluate jobs at press checkWork with database project/schedule management programsCreate and maintain a positive, flexible and collaborative work environment amidst constant deadlines and changesSupervise, train, and motivate assigned staffRead, write, speak, and understand EnglishSpecial ConditionsThe physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.

Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsSafely use sharp objects and toolsCommunicating through speech in the English language required(RW)Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability.

Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application ProcedureTo apply, visit Metro's website at www. metro. net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment OfficeOne Gateway PlazaLos Angeles, CA 90012Open: Monday through Friday, 8am-4pm(Closed Sat & Sun) Metro Talent Hub8501 S. Evermont PlaceLos Angeles, CA 90044Open: Monday through Friday, 9am-5pm(Closed Sat & Sun)East Los Angeles Customer Center4501 B Whittier BlvdLos Angeles, CA 90022Open: Tuesday through Saturday, 10am to 6pm(Closed Sun & Mon) Wilshire/Vermont Customer Center3183 Wilshire Blvd, Ste 174Los Angeles, CA 90010Open: Monday through Friday, 10am-6pm(Closed Sat & Sun) Rosa Parks Customer CenterWillowbrook/Rosa Parks Station11720 Wilmington AveLos Angeles, CA 90059Open: Monday through Friday, 6am to 6: 30pm(Closed Sat & Sun) Telephone:

(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5: 00 p. m. on the closing date. Late applications will not be considered. Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.