Support & System Administrator

The general mission of a Support & System Admin is to ensure the smooth and efficient operation of an organization's IT infrastructure. This role encompasses a range of responsibilities aimed at maintaining the integrity, availability, and security of the organization's computer systems, networks, and servers. The mission of an IT Systems Administrator is to uphold the functionality and security of an organization's IT environment, support end-users, and contribute to the overall efficiency and effectiveness of IT operations.

The role requires a combination of technical expertise, problem-solving skills, and effective communication to meet the diverse challenges of managing and maintaining IT systems. Main ResponsibilitiesInfrastructure Operations and Maintenance: Ensure the continuous operation of servers, networks, and other critical IT systems. Perform routine maintenance tasks, including updates, patches, and system optimizations. Monitor system performance and proactively address issues to prevent downtime. Security ManagementImplement and maintain security measures to protect the organization's data and IT assets. Respond to security incidents in a timely and effective manner.

Enforce security policies and procedures to ensure compliance with industry regulationsIT SupportProvide technical support to IT Department, Business and end-users addressing hardware and software issues. Troubleshoot and resolve problems reported by users, escalating more complex issues when necessary. Conduct user training to enhance IT literacy and promote best practices. Data Backup And RecoveryDevelop and implement data backup strategies to safeguard against data loss. Establish and maintain disaster recovery plans to minimize downtime in the event of system failures or disasters. Regularly test backup and recovery procedures to ensure their effectiveness.

System Upgrades And EnhancementsCollaborate with other IT professionals to plan and implement system upgrades and enhancements. Evaluate new technologies and recommend solutions that can improve efficiency and performance. Stay informed about industry trends and best practices to keep systems up-to-date. DocumentationCreate and maintain comprehensive documentation of system configurations, processes, and procedures. Ensure that documentation is accurate, up-to-date, and accessible to other IT team members. Use documentation to facilitate knowledge sharing and training within the IT department. CollaborationCollaborate with cross-functional teams, including IT support, security, and management, to address organizational needs.

Communicate effectively with team members and stakeholders to ensure a unified approach to IT management. Participate in strategic planning to align IT infrastructure with the organization's goals.