Head Infrastructure Delivery (IT) – BFS

Location – NYC/NJ (Onsite)Delivery Leader, with experience managing P&L of 200M and team size of over 2500, with proven track record of growing accounts/teams from scratch. Prior experience working with Tier 1, Tier 2 IT services provider in delivering for big financial service customers in the Infrastructure Line of businessProven track record of building large infrastructure business for large financial services customer as a service provider – Across Cloud, Production support, Platform Engineering, Network, Storage, etcTrack record in winning complex Application Support & maintenance RFPs, spanning across service lines and demonstrated leadership in delivering from RFP to successful program/s delivery.

Is seen as an ASM SME & Leader on structuring complex ASM solutions, automation framework, estimation approach, service level management and end to end deliveryProven track record in working and delivering multiple large scale cloud transformation programs for Financial services customers. Point of view on cloud adoption approach, methodologies and best practices. Has strong technology acumen in modern technologies, including Cloud and Digital areasWell versed in scaling SRE, Hyper Automation for customer and delivered valueHave demonstrated experience in managing multiple large client operations involving Cloud and Data Center Operations, consolidation of data center, network operations, etc.

Experience in managing cyber services, end user computing, identify management and global account managementHas experience in managing complex engagements – through hands-on approach, including T&M, Managed and outcome based work. Has done large scale (100 to 500) multiple complex technology team ramp-up in sort span and has connects & contacts to bring core team setup for critical programsProven track record in working and delivering multiple large scale Integrated delivery – across Infrastructure, Applications & BPS for Financial services customers.

Has delivered multiple large Application Support and Infrastructure support programs for customers, covering L1, L2, L3 support – 24X7X365 with distributed global teamsHas multiple experience in successfully program managing large scale transition across service lines, including handling hostile transition situationsExcellent competency in managing multi disciplined teams at global level, experience handling and managing conflicts, and building leadership talent.

Has proven experience in delivering automation and productivity solutions to provide y-o-y gains to customer in ASM space – for multiple customer over the yearsCan work independently in setting up and building Infrastructure and Application support teams from scratch to deliver large scale Integrated Application & Infrastructure support services for Global Banks. Task master and demonstrated ability and attention to detail in managing program transition, work allocation, tracking and program management of global teams – at scale.

Has experience working as SI provider and able to work with other vendor & 3 rd party teams in delivering integrated services to end customerWell versed in Change control & program cost management to deliver profitable programsStrong functional focus in any of the following business areas – Retail Banking, Commercial Banking, Mortgage, Wealth and Investment ManagementSelf-starter, excellent communication & inter-personal skills, able to multi-task and demonstrate leadership in delivering consistent value to customer and internal stakeholder. Has demonstrated experience working with C-suite and business leaders in delivering technology and transformation dashboard, metrics and SLA driven engagement dashboard, program updates, risk & mitigation plans