Professional Services Engineer

Professional Services Engineer/Technician ( Must be residing in UAE)Job SummaryThis role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.Qualifications• Minimum bachelor's degree in computer engineering or computer science.• Maximum 2 Years’ experience in the field, fresh graduates are encouraged to apply.• Excellent command of English & Arabic Spoken and Written.• Ability to relocate according to work needs.• Excellent customer service & communication skills.• Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)• Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)• Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)• Good knowledge in IT projects cycle.• Documentation tools (MS word, MS Visio, MS project, …)Other requirements:• Applicant must have legal residence with valid work permit in UAE.• Required a UAE valid driving license.Responsibilities• Onsite Support for SEDCO’s Products HW/SW.• Remote Support for SEDCO’s Products HW/SW.• Installations & Configurations for SEDCO’s Products HW/SW.• Conducting Site Surveys.• Conducting SEDCO’s Products Updates/Upgrades.• Completing Documentation for SEDCO’s Products as required.• Maintain Excellent Customers’ relationship.• Conduct Presentations/Demos on SEDCO’s Products as required.• Internal Service Department Tasks.• Self-Training.• Conduct Training to Partners.• SEDCO’s Products Customization & Configurations.