Program Manager

Program Manager – Fintech & Technology Operations - Permanent Location: Dubai Salary: AED 30,000 – 35,000 per month (Permanent Role)About the RoleWe are seeking an experienced Program Manager to drive operational readiness and production support within a fast-growing fintech environment. This role bridges business, product, and technology functions — ensuring seamless delivery across payment platforms, mobile applications, and digital services.The ideal candidate has a strong understanding of fintech ecosystems, excellent stakeholder management skills, and the ability to deliver programs that enhance stability, scalability, and customer experience.Key ResponsibilitiesProgram & Project DeliveryLead end-to-end delivery of complex fintech initiatives across multiple domains (payments, digital platforms, mobile apps).Define milestones, manage risks and dependencies, and ensure programs are delivered on time and to scope.Drive coordination across Product, Engineering, QA, and Support teams to maintain momentum and alignment.Provide clear visibility through structured documentation, dashboards, and executive reporting.Operational Readiness & Production SupportPartner with Engineering and Operations teams to ensure new releases and updates are deployment-ready.Track and analyze production incidents, response times, and service reliability metrics (MTTD, MTTR).Lead post-incident reviews, root cause analysis, and continuous improvement actions.Implement processes and playbooks to strengthen system uptime, release readiness, and support operations.Vendor & Stakeholder ManagementManage relationships with external vendors, payment processors, and integration partners.Oversee SLAs, monitor vendor performance, and coordinate escalations and reviews.Ensure alignment with internal and external stakeholders to drive consistent delivery outcomes.Cross-Functional CollaborationAct as the communication bridge between business, product, and technology teams.Facilitate decision-making, issue resolution, and alignment across diverse stakeholder groups.Support change management and operational rollout of new fintech products and features.Skills & Experience3–6 years of experience in program or project management within fintech, payments, or digital banking.Strong understanding of payment systems, transaction processing, and mobile platforms.Proven experience managing cross-functional teams and vendors.Proficiency with tools such as JIRA, Confluence, Excel/Sheets, and project reporting dashboards.Excellent stakeholder management, communication, and documentation skills.Ability to thrive in a fast-paced, high-growth fintech environment