Head of Customer Relationship Management

On behalf of our client, a leading international consumer retail chain, we are looking for a visionary leader to take on the role of Head of Customer Relationship Management. Location: BelgradeThis is a unique opportunity for an experienced professional with a strong background in CRM, Customer Management, and Data & Analytics to shape and elevate the customer experience strategy in a fast-paced, competitive market. What You Will DoSet the direction for CRM strategy, aligning it with market trends and business goals to boost customer loyalty, revenue, and brand impact.

Lead the design and execution of loyalty and retention programs that drive long-term value. Champion personalization at every touchpoint, ensuring tailored communication and offers that resonate with customers. Transform insights from customer and market data into actionable strategies that shape business decisions across departments. Drive innovation in customer support by optimizing processes, leveraging AI and chatbots, and ensuring an outstanding, cost-efficient service experience. Safeguard data quality, compliance, and security while enabling smarter, data-driven decision-making. What We Are Looking ForProven leadership in Customer Relationship Management, Customer Interaction, or related fields.

Strong expertise in data analytics and its application to customer engagement strategies. A strategic thinker with the ability to translate vision into impactful execution. Deep understanding of customer loyalty, retention, and personalization. Join a company that puts the customer at the heart of everything they do — and play a key role in shaping the future of customer experience.