Project Lead (Localization)

Since its establishment in 2006, Elite Asia has evolved into a regional powerhouse that helps businesses navigate effortlessly across East Asia and Southeast Asia.Headquartered in Singapore with offices in Malaysia, Hong Kong, and Japan, we serve multinational companies and regional firms through our innovative language services and solutions powered by TECHNOLOGY and PEOPLE.We communicate with CLARITY, express within cultural CONTEXT, and speak with CONVICTION. With a comprehensive suite of services on Business Meetings & Conferences, Business Localization with the latest translation technology, and Multilingual Marketing, we enable enterprises to market and communicate effectively in foreign markets.Key Success Factors of our team are:Improving project team’s capabilities through skills upgradingContinuously enhancing technology automation and capabilitiesUpgrading linguists’ competency and productivityMajor Job Responsibilities/DutiesHandle customer orders and enquiry on certified translation service via portal and initiate email communications to clarify requirements, send e-quotation and payment link to customers Handle live chat/ message correspondence on the portal and liaise with internal teams to resolve customer’s query Proceed translation jobs by assigning tasks to designated/ freelance linguists, monitoring job status as well as delivering the certified documents to the customers via portal. Provide pre- and post-translation support such as typesetting & formatting to the project team if necessary Control project quality and resolve the problems effectively Able to source and engage suitable linguists for assigned projects and communicate the project’s expectations effectivelyJob Qualifications & Skills Preferred/RequiredDegree holder and have at least 1 - 2 years of Project Management and Customer Service experience Able to communicate well and good correspondence writing skill in EnglishMust work with MS Office (Excel, Words and PowerPoint) and PDF software; typesetting software such as Adobe InDesign, Illustrator and Photoshop is an advantage Familiar with web data formats, HTML, XML, CSV, and digital marketing process Multi-tasking, responsible, able to work well under pressure to meet deadlines High integrity, eager to learn and able to work independently Organized, good multicultural communications and coordination skills