Project Management – Fraud Operations (SPX Express)

Job DescriptionDefine and oversee fraud management framework, policies, and controls across parcel pickup, transit, and delivery processes.Monitor fraudulent activities (e.g., fake COD orders, lost/stolen parcels, account takeovers, seller fraud, identity misuse).Partner with Risk, Compliance, and Operations to design early-warning mechanisms and detection models.Establish PMO governance for fraud-related initiatives, ensuring standardized project planning, reporting, and prioritization.Track progress of fraud prevention projects (e.g., digital KYC, delivery authentication, payment verification).Manage cross-functional project timelines, budgets, and resource allocations.Work with hub/line-haul/last-mile operations to close fraud loopholes and enforce compliance.Analyze fraud trends, root causes, and operational gaps to recommend process improvements.Implement KPIs to measure fraud detection efficiency, financial loss recovery, and process adherence.RequirementsBachelor’s degree in Business, Supply Chain, Risk Management, Banking or related field.3-5 years in project management, fraud/risk operations, or logistics/express delivery.Proven ability to manage cross-functional projects with governance and reporting.Analytical skills with proficiency in Excel/SQL; experience with BI tools (Power BI/Tableau).Excellent stakeholder management, communication, and change management skills.High integrity, problem-solving mindset, and ability to work in a fast-paced environment.