Project Manager

Position DescriptionProject ManagerThe Project Manager will lead and coordinate a multi–product team initiative supporting the business-side transformation activities of a large-scale Contact Center Modernization program. This role focuses on optimizing workload management, driving business process changes, supporting readiness activities, and ensuring alignment across multiple functional teams. The PM will oversee several concurrent workstreams—including Reporting & Analytics, Change Management, Agile Enablement, Workforce Management, and Operational Readiness—ensuring each delivers on scope, schedule, and expected business outcomes.This role does not manage the technical platform implementation. Instead, it partners closely with business owners, product leads, and operational stakeholders to ensure the organization is prepared to adopt new capabilities, modernized workflows, and improved contact center practices.Your future duties and responsibilitiesProgram Leadership & Coordination Lead day-to-day project management for all business-side activities supporting the Contact Center Modernization initiative. Coordinate multiple product teams and business workstreams (e.g., reporting, change management, agile workshops, training, process redesign, workforce planning). Develop and maintain a unified program roadmap, integrated schedule, risk register, and dependency log. Ensure alignment across cross-functional teams and escalate issues, blockers, and decision requests as needed.Workload Management & Business Readiness Assess current workload processes, volume drivers, operational pain points, and capacity constraints. Support teams in defining optimized workload management models, workflows, and performance metrics. Lead business readiness planning, including new process adoption, operating model changes, and readiness trackingReporting & Analytics Coordination Partner with reporting and analytics teams to define reporting requirements, KPIs, and success metrics for modernized operations. Ensure cross-team consistency in definitions, data sources, and business reporting needs.Change Management & Communication Collaborate with change management specialists on stakeholder engagement plans, communication strategies, and training requirements. Ensure teams have clear understanding of new roles, processes, and operational expectations post-modernization.Agile Practices & Workshop Facilitation Coordinate and support Agile workshops across business teams (e.g., backlog refinement, prioritization, mapping sessions). Guide teams in adopting Agile or hybrid delivery practices where appropriate to improve transparency and flow.Governance & Reporting Manage project governance routines, including steering meetings, sprint reviews, and status reporting. Provide clear, concise project updates focused on outcomes, risks, decisions, and resource . Ensure documentation standards, project artifacts, and process maps are maintained.CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $115,000–$165,000. This role is an existing vacancy.Required Qualifications To Be Successful In This Role10 plus years leading teams10 plus years in project managementGovernment security clearanceTogether, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.Come join our team—one of the largest IT and business consulting services firms in the world.