Project Manager (Hybrid)

Job SummaryJoin us!To support our rapid growth, we’re adding more Project Managers to our Project Services Team at Clark National Accounts. You’ll be part of our group of trail blazers working to bring an innovative approach to our industry and deliver unmatched solutions to our customers. Building a new business isn’t easy, but this is an opportunity to join us on the ground floor and help build something remarkable.Based in Lancaster, PA, Clark Associates has been a disruptive force in the food service industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of the chain restaurant sector as it relates to the sourcing of the equipment and supplies they require to run their day-to-day business operations.KEY ROLE HIGHLIGHTSOur Project Managers play a critical role in ensuring that our customer’s restaurants open as scheduled. Your daily work will include plan reviews, quoting, ordering and the coordination of consolidation, delivery, and installation services for each project. The Project Manager then remains the central point of contact for our customers during their first 30 days of operation.Successful project completion includes customer satisfaction, ensuring profitability targets are met and an ongoing approach that seeks continued improvements in process, efficiency, and customer retention.Knowledge, Skills, & AbilitiesDemonstrated ability to work with a high degree of accuracy displaying strong mathematical and analytical skills.Employs critical thinking to understand new information, identify, evaluate, and solve problems making sound decisions.Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.Strong emotional intelligence required with the ability to connect with others in-person and remotely. Including the ability to manage emotionally charged customer situations in a calm effective manner.Ability to work independently and within a team.Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment.Service leadership approach with a demonstrated desire to exceed expectations.Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.Travel RequirementsMay require occasional travel to Company or Customer locations, up to 10%ResponsibilitiesSupport and positively affect business revenue and profitabilityProduce high quality and accurate project quotes, and effectively manage 3rd party warehouse and installation partners.Demonstrate a high level of product knowledge and communication skills to provide guidance to our customers and coworkersUse critical thinking to develop solutions for fulfillment and project issuesEffectively gather and interpret data to make informed decisions and recommendationsSeek out operational efficiencies and support the continuous improvement of the department.Analyze and interpret project data and customer needs to adapt our offering making a positive impact on customer success and company performanceComprehensive record keeping using trackers and other tools to ensure effective communications and data quality.Physical RequirementsWork is performed while sitting/standing and interfacing with a personal computer.Requires the ability to communicate effectively using speech, vision, and hearing.Requires the regular use of hands for simple grasping and fine manipulations.Requires occasional bending, squatting, crawling, climbing, and reaching.Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.Remote Work QualificationsAccess to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.Access to a home router and modem.A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.The desire and ability to work and communicate with other team members via chat, webcam, etc.Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.ExperienceMinimum of 2 years of relevant experience in data analysis, reporting documentation and project managementEducationThis role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.Desired Traits & SkillsPLEASE BE SURE TO INCLUDE A COMPELLING COVER LETTER HIGHLIGHTING YOUR INTEREST IN THE ROLEOutstanding customer service skills.Critical Thinking skills to include: problem solving, analysis, decision makingCompany OverviewAn exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.BenefitsMedicalVisionDentalPTOPaid Maternity LeavePaid Parental LeaveLife InsuranceDisabilityDependent Care FSA401(k) matchingEmployee Assistance ProgramWellness IncentivesCompany DiscountsAT&T & Verizon DiscountBonus OpportunitiesAccident InsuranceCritical Illness InsuranceAdoption AssistanceAvailable at HQ Locations OnlyOn-Site Fitness CentersDog-friendly Offices