Project Manager

As a Project Manager at SAP Customer Experience, you will lead cross-functional teams to deliver innovative customer experience solutions that drive business value for our clients. This role combines strategic project leadership with hands-on data entry and management tasks to ensure project success.Your First 90 DaysComplete comprehensive onboarding and SAP CX platform trainingBuild relationships with key stakeholders and cross-functional teamsTake ownership of 2-3 ongoing projects with mentorship supportEstablish project governance frameworks for your portfolioDeliver your first project milestone ahead of scheduleImplement process improvements based on initial observationsKey ResponsibilitiesProject LeadershipLead end-to-end project delivery for SAP Customer Experience implementationsDevelop comprehensive project plans, timelines, and resource allocationManage project budgets, tracking expenses and ensuring financial targets are metImplement and oversee Agile/SCRUM methodologies across project teamsFacilitate daily stand-ups, sprint planning, and retrospective meetingsStakeholder ManagementServe as primary point of contact for clients, executives, and cross-functional teamsConduct regular stakeholder meetings to communicate project status and gather feedbackManage expectations and ensure alignment between business and technical teamsPresent project updates to senior leadership and C-level executivesTechnical ExecutionOversee data entry, migration, and management processes for CX implementationsCoordinate with technical teams to resolve complex implementation challengesEnsure quality assurance and testing protocols are followed throughout project lifecycleManage integration of SAP CX solutions with existing client systemsTeam LeadershipLead and mentor cross-functional teams of developers, designers, and analystsFoster collaborative environment that encourages innovation and problem-solvingConduct performance reviews and support professional development of team membersManage resource allocation and capacity planning across multiple projectsQualificationsRequired QualificationsEducation & ExperienceBachelor's degree in Business, Computer Science, or related field1+ years of project management experience in technology or software implementationProven track record of managing projects with budgets exceeding €500,000Experience with Agile, SCRUM, and Waterfall methodologiesTechnical SkillsProficiency with project management tools (Jira, Confluence, MS Project)Experience with SAP Customer Experience platform or similar CX technologiesStrong understanding of software development lifecycleData entry and management expertise for project documentationPreferred QualificationsCertifications & SpecializationsPMP, PRINCE2, or similar project management certificationSAP Certified Application Associate - SAP Customer ExperienceSCRUM Master certificationExperience in customer experience technology domainSoft SkillsExceptional communication and presentation abilitiesStrong analytical and problem-solving skillsAbility to thrive in fast-paced, dynamic environmentsData-driven decision-making approach