Project Manager

✅This position is open to candidates residing in Japan.[Company Overview]This is a company that supports SaaS and startup companies. They believe that by supporting the growth of startups, they can contribute to the sustainable growth of the Japanese economy, and they aim to become a top partner in customer success support.[Job Description]This company provides customer support services for various clients including e-commerce sites, web services, and gaming apps. To maximize the overall strength of the team, this position plays a crucial role in supervising partner companies and members across different locations.You will use English on a daily basis to communicate client requests and manage the team for operational efficiency.We are looking for candidates who:Want to leverage their language skills and customer support experience to further develop their career.Have an interest in games or new subscription-based services and want to be involved in these industries.Language usage:Communication with clients: Mainly JapaneseCommunication with internal members: Both English and Japanese(Internal job title: Supervisor (SV))Main ResponsibilitiesClient meetings and negotiationsAssisting Project ManagersManaging operation quality, efficiency, and workflowCreating and improving workflowsData aggregation and report preparation for operationsRewards of the RoleWork connecting Japanese companies with overseas markets using both English and JapaneseYour reports will directly influence improvements to client applicationsA sense of accomplishment when successfully managing staff through unexpected challengesCore ValuesGrowth of both the organization and the individualTaking action by capturing the essence of issues while envisioning the ideal stateCareer Path After JoiningYou will first focus on managing smooth operations, improving quality using Japanese and English, and identifying issues to build better teams. Later, you may take on broader responsibilities, such as General Manager of Overseas Operations or overall client management at the company.[Requirements]Fluent Japanese (JLPT N1 or equivalent)Business-level English (TOEIC 700+ or equivalent)At least one of the following experiences:Customer support in Japanese or EnglishNew project launchProject planning and executionClient negotiationsParticipation in regular client proposal meetingsTeam building or operational management[Preferred requirements]Those who want to leverage language skills to grow in the IT industryThose who want to gain project launch experienceThose who enjoy working flexibly in a fast-paced environmentThose with 1+ years of client-facing customer support experienceMust reside in Japan (new visa sponsorship generally not available)[Condition]Annual Salary: JPY 3,000,000 – 4,200,000Employment Type Full-time EmployeeWorking Hours: 9:00 – 18:00Overtime: ~20 hours/monthProbation Period6 months (no change in conditions)BenefitsFull social insurance (Workers’ Compensation, Employment Insurance, Health Insurance, Pension)Kanto IT Software Health Insurance AssociationAnnual health checkup (+ optional female-specific exams)Influenza vaccination subsidyPaid leave granted per statutory requirements after 6 months of employmentHourly-based paid leave systemSpecial leave: menstrual leave, caregiving leave, maternity/paternity leaveTransportation allowance (up to JPY 30,000/month)Condolence payment systemPartnership certification system (Famiee)Employee stock ownership planReferral programCareer Development SupportOnboarding programLanguage learning support systemTraining and certification support systemVision Laboratory (mission-driven project team)Maternity/childcare leave follow-up system