Project Partner Operations Lead

About the RoleWe are seeking a Project Partner Operations Lead to drive operational excellence and strengthen network partner performance. The ideal candidate will manage complex, cross-functional projects, mentor junior team members, and collaborate with global partners to enhance service quality and efficiency. This role offers a high degree of autonomy and strategic involvement in improving processes across international operations.Key ResponsibilitiesLead major cross-functional operational projects from planning to execution—ensuring objectives and timelines are met.Manage strategic network partner relationships, monitor KPIs and SLAs, and drive performance improvements.Mentor and guide Network Support Specialists on issue resolution and project management.Analyze performance data to identify trends, root causes, and improvement opportunities.Collaborate across departments (IT, Customer Support, Compliance, etc.) to address escalations or implement initiatives.Develop and deliver training materials and documentation for process or tool updates.Support departmental planning by identifying resource and process efficiency opportunities.Lead crisis response and service disruption management when required.Pilot and evaluate new technologies or processes to enhance operational impact.Represent the Network Support team in strategic and planning discussions.RequirementsProven ability to manage complex, multi-region projects in a matrix environment.Strong analytical and problem-solving skills with a data-driven mindset.Experienced in partner relationship management, performance tracking, and process improvement.Solid understanding of logistics and supply chain operations.Excellent communication, leadership, and stakeholder engagement skills.Strategic mindset, adaptable, and committed to continuous improvement.Willingness to travel internationally when required.Education & ExperienceBachelor’s degree in Engineering, Logistics, Supply Chain, or Business Administration (required).Master’s degree preferred.Fluent English (C1/C2) and Japanese (C1/C2) proficiency required.Strong interpersonal and communication abilities with clients and partners.Detail-oriented, analytical, and able to manage multiple priorities effectively. Pro5 is a global platform helping thousands of vetted professionals get hired by top employers. See what others say on our public Google Reviews and learn how we keep your data safe in our Trust Center.