Projects, Business Development - ShopeeFood

Job DescriptionLead and manage key projects and initiatives related to merchant quality, business operations, and BD team process improvements within ShopeeFood to drive BD KPI achievement.Act as a bridge / main contact point between the Product team and Business Development team for any product/business improvement, able identifying process gaps and proposing practical, actionable solutions.Coordinate cross-functional collaboration with internal stakeholders (Product, Marketing, Merchant/Driver Operations, Legal, Finance, and Tax) to ensure timely execution of project milestones and deliverables.Monitor performance and quantify impact, providing clear visibility and structured report on project outcomes.Conduct competitor benchmarking to identify growth opportunities related to overall merchant lifecycle, Shopee Partner App, API Integration to ensure sustainable merchant growth.Support the design, rollout, and internal communication of new features, playbooks, and SOP guidelines to ensure smooth adoption across stakeholders.RequirementsBachelor's degree from a reputable university or equivalent practical experienceMinimum 1–3 years of relevant experience in Business Process Improvement, Project/Product Management (fresh graduates with strong skills will also be considered).Strong proficiency in Microsoft Excel (pivot tables, formulas, charts, data analysis) and Microsoft Powerpoint (able to highlight insights with tables/charts on slides)Highly driven, detail-oriented, and result-focused.Strong problem-solving skills with the ability to provide practical suggestions.Excellent communication and stakeholder management skills.Ability to work independently and manage multiple priorities in a fast-paced environment.Knowledge of the F&B industry or F&B Merchant will be a plus.Knowledge of the API integration or product/feature in food delivery platforms will be a plus.