Property Manager

Job PurposeTo oversee and ensure the efficient day-to-day operation, management, and service quality of assigned premium residential or mixed-use developments. The Property Manager acts as the key representative of the Developer, responsible for coordinating stakeholders, maintaining operational excellence, and ensuring a five-star customer experience in line with Masterise standards.Key Responsibilities1. Project Setup & Operations ManagementImplement and monitor the Property Management Plan for the assigned project, ensuring alignment with approved standards and timelines.Coordinate with internal departments to collect and update project information (building specs, drawings, completion schedules, handover progress) into the Masterise Management System / App.Support handover activities: manage stacking plans, track sold and handed-over units, and oversee fit-out and move-in processes.Work with Design, PD, and Construction teams to review drawings and propose operational recommendations to optimize design efficiency and long-term maintenance.2. Pre-Opening & System SetupCollaborate with the appointed Management Agent to set up the management and operational system for each project.Review and obtain approval for pre-opening and annual operating budgets, HR plan and manpower schedule, and subcontractor proposals.Review and approve SOPs, handbooks, and fit-out guidelines; ensure full compliance during operations.Support the HO team during the handover and transition phases to ensure readiness for operation.3. Property Operations & Service QualitySupervise on-site Property Managers and operational teams to ensure service delivery meets five-star standards.Conduct weekly operation meetings and submit reports to the Head Office for review and follow-up.Review and evaluate monthly reports, proposing recommendations for improvement, refurbishment, and cost optimization.Conduct monthly operations audits to ensure compliance, safety, and service consistency.Support onsite teams in resolving operational issues, incidents, or resident feedback promptly and effectively.Monitor and control project operating expenses in accordance with approved budgets.4. Governance & Legal HandoverOversee the process of handover of management and operation to the Building Owner’s Committee (BOC) as per legal requirements.Organize and manage the First AGM and the handover of sinking fund documentation to the BOC.Represent the Developer in meetings with the Self-Management Board / BOC as Deputy, as required by law.Manage and store all handover and operational records in accordance with company policy.5. Other ResponsibilitiesPerform other duties assigned by the Head of Property Management.Qualifications & CompetenciesEducation: Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related fields.Experience:Minimum 10 years of relevant experience, with at least 2 years in a Property Manager or equivalent role.Strongly preferred: experience in 5-star hotels, luxury serviced residences, or high-end mixed-use developments.Skills & Attributes:Strong leadership and people management capability.Excellent communication and interpersonal skills in both English and Vietnamese.Proficient in report writing, budgeting, and presentation.Strong problem-solving, negotiation, and conflict-resolution skills.Customer-centric mindset with attention to service quality and operational detail.