Company DescriptionAbout UsAt Property Soar, we specialize in elevating real estate experiences through innovative marketing, engaging community events, and strategic partnerships. Based in the heart of Austin, TX, our mission is to build stronger relationships between communities and properties through memorable, purpose-driven experiences. We take pride in fostering creativity, collaboration, and excellence in everything we do. Job DescriptionJob Description: We are seeking a dedicated and detail-oriented Customer Support Specialist to join our support team. This role involves handling client inquiries, resolving issues efficiently, and ensuring a positive experience at every step.
The ideal candidate is a strong communicator, empathetic listener, and problem solver who can maintain professionalism in high-pressure situations. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and internal systemsTroubleshoot and resolve client concerns related to property listings, account management, and service issuesMaintain accurate records of customer interactions and resolutionsCollaborate with internal departments to escalate and resolve complex issuesFollow up with clients to ensure satisfaction and identify opportunities to improve our serviceSupport onboarding of new clients by assisting with setup and guidanceIdentify trends in customer feedback and report to management for continuous improvementQualificationsQualifications:
Proven experience in customer support or a client-facing role (real estate experience is a plus)Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to work independently and manage time efficientlyProficiency in customer support software and CRM toolsHigh school diploma or equivalent required; associate or bachelor’s degree preferredAdditional InformationBenefits: Competitive salary: $60,000 - $65,000 per yearHealth, dental, and vision insurancePaid time off and holidaysOpportunities for professional growth and internal advancementSupportive and collaborative team environmentOn-site and hybrid work flexibility options
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
