Customer Service Officer

Job Description**Job Description**We are currently seeking a dedicated and professional **Customer Service Officer** to join our team in Austin, TX. This role involves managing client inquiries, supporting internal teams, and ensuring a smooth, responsive communication process with tenants, property owners, and partners. The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a proactive mindset.

**Responsibilities** Respond to customer inquiries via phone, email, and in person Resolve issues efficiently and professionally Maintain accurate records of client interactions and transactions Provide administrative support to the property management team Follow up with clients to ensure satisfaction and service improvement Coordinate with vendors and contractors to fulfill service requests Assist in the onboarding of new clients and tenantsQualifications**Qualifications** High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) Proven experience in customer service, preferably in the real estate or property sector Strong communication and problem-solving skills Detail-oriented and well-organized Proficient in Microsoft Office and general CRM platforms Ability to handle confidential information with integrity Bilingual skills are a plusAdditional Information**Benefits** Competitive salary ($55,000 - $60,000 per year) Opportunities for professional growth and advancement Supportive and collaborative work environment Health, dental, and vision insurance options Paid time off and holidays On-the-job training and skill development