Client Service Representative (Medical Administration)

Client Service Representative (Medical Administration)Location: Windsor ProRespFull-time Permanent Role (37. 5hrs/week: Monday - Friday 9: 00am - 5: 00pm)Salaried position: Starting around $24 - $26 / hour. We are recruiting to fill an existing vacancy for a Client Service Representative (CSR). CSRs at ProResp play an essential administrative role ensuring the success of community respiratory care. We are looking for an addition to our CSR team. You will interact directly with our patients as you coordinate and schedule our services in the community. The CSR’s are also responsible for office administration, billing, account reconciliation, and inventory management.

ProResp is at the forefront of technology in the ongoing real-time management of patient files and referral processes utilizing both mobile and desktop CRM applications. We promote a safe, inclusive, socially responsible environment where you will work collaboratively as part of a diverse team passionate about helping people breathe. What We Offer:

Full time, reliable employment with consistent office hours3 weeks paid vacation to startComprehensive benefits including health and dental, pension, EAP (Employee Assistance Program), health spending account and morePaid sick days and annual wellness/floater dayAnnual incentive payment pro-gramCompany growth incentive programProviding a voice in employee surveys and open-door dialogueAnnual performance and salary reviewsChallenging careers that impact patient care and the opportunity to learn constantlyA positive, ethical and socially inclusive work environment that is supportive of professional developmentYour Responsibilities:

Intake of new patients and maintenance of electronic patient recordsProvide high quality customer service both in-person and on the phone in a fast-paced environment with multiple priorities and competing demandsFirst point of contact for service requests; liaise between patients and staff providing services in community: appointments and scheduling, products, and general informationProcess referrals, orders, and triage priorities as appropriateResolve customer concerns with empathy and compassion while adhering to established proceduresProcess client purchases and complete necessary invoicing, control accounts receivableMaintain inventory of in-stock respiratory products and equipment, office supplies, perform daily receiving and participate in regular inventory countsRole Requirements:

You must have 3+ years’ experience in a front-line administrative support roleStrong skills in general office procedures such as electronic and paper patient records/file management, accounts receivable, invoicing, and inventory managementEnglish communication skills, situational sensitivity with patients, families, and referral sourcesDemonstrated self-management and self-motivation skills, with the ability to work independently as well as part of a teamMedical terminology experience/education is an assetEducation: High School required. Post-secondary education preferred. ProResp Inc. is an equal opportunity employer. We will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

Should any applicant require accommodation or interview processes, please contact Human Resources at 519-686-2615. To learn more about our company please visit our website at www. proresp. comPowered by JazzHRilDFo3ZmBj