Provisioning Analyst

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider.Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globeRole:As Provisioning Analyst, you will be responsible to keep JIRA, CRM and other Windcave systems up to date with accurate data. Ensuring a high level of attention to detail when setting up accounts and ensure all client interaction is highly professional and responsive, whilst contributing to the positive and smooth operation of the provisioning team. This is an exciting graduate / entry level opportunity for a motivated and committed candidate to get a career head start in IT in a high growth organization coupled with excellent career ladder opportunities.Key Responsibilities:Action Live and Development account requests for our E-commerce, Unattended and Attended (EFTPOS) solutions, whilst maintaining pre-SLA turnaround on account set-upPerform maintenance and update requests on existing accounts within required time framesConfigure and provision as required and ensure there is sufficient BAU hardware and projected sales within internal SLAResponding to interdepartmental requests for hardware and specialized setupsWorking closely with the production team and implement processes to improve efficiencyData input in ERP systemProvide project and reporting support where requiredProvide further assistance as required by the team manager to ensure smooth operation of the provisioning teamSkills & Experience:Entry level /Graduate roleExperience in a similar role is preferred but not essential as full training will be providedExcellent verbal & written communication skillsProficient with Windows and Microsoft OfficeAn interest in technology and learningStrong work ethic and proactive approachA highly motivated person with the capacity to work autonomously with a sense of urgency and follow-throughA desire to succeedBenefits on offer:Competitive salaryFull time 8:30am-5pm Mon - Fri, we are committed to work-life balance!Career development and long-term career opportunityDiscounted health insurance (depending upon eligibility)Diverse, energetic and friendly team environmentWhy join us?At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing: A supportive and inclusive environmentCareer development and learning opportunitiesExciting and challenging projectsOn going training and supportIf you are passionate about payment industry, eager to make an impact and ready for your next challenge, we’d love to hear from you. Apply today and be part of something great!Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.Please Note: You must be a citizen, permanent resident or resident to be considered for this opportunity. There is no flexibility around this requirement. Employer Questions:Because of the nature of our industry, we undertake a series of checks(credit/criminal/education/employment). Please let us know if you have anything adverse to declare w.r.t checks.Which of the following statements best describes your right to work in New Zealand?What is expected annual salary?Windcave thanks all applicants for their interest. Due to high levels of response, only applicants shortlisted will be contacted.