PSSR Team Leader

Location: DRCContract Type: Permanent contractAbout BIAJob Description available in EnglishBIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1500 enthusiastic employees.SummaryReporting to the After-Sales Director, the PSSR Team Leader's mission is to develop and support the entire activity of selling parts and services.What will be your responsibilities?Business Development & Technical SupportDevelop the sales turnover of parts and services in the business sectors of BIAIncrease the order intake conversion rate versus quotesEnsure the identification of the machine park and analyze customer needs (parts, service, training)Create a privileged long-term relationship with customers thanks to a service-oriented approach (support, advice, anticipation of customer needs, promote the BIA technical service, etc.) Help customers in the management of their stock of spare partsProvide technical advice to the customer through knowledge of its machine fleet, the state of its fleet, the organization and skills of the Customer Maintenance departmentTo ensure the old competition concerning the equipment, the prices, the market sharesEnsure the updating in CRM / SAP of data collected from customersAdministration, Organization and Team ManagementManage the team through coaching, training and disciplineEnsure the reporting of the Parts and Services activity to the line managerSupervise the activity and results of the PSSR team while providing them with the necessary support to achieve their objectivesManage the schedule of his commercial visits as well as that of the teamCoordinate the communication of information concerning the PSSR between customers and the various departments within BIA (Technical, commercial, projects and Supply Chain)Ensure that his team respects the policies, procedures and rules established by BIAWho are we looking for?Languages: perfect command of French and English.Experience of at least 5 years in a management function of a sales department or PSSR ideally;Minimum 5 years experience in a PSSR positionStrong commercial skillsExperience in the mining sectorTechnical training (type Industrial Maintenance Engineer, or Electromechanical Engineer)Excellent internal and external communicationGood knowledge of MS Office computer tools. Knowledge of an ERP, particularly SAP, is an asset What's in it for you?A permanent contractA competitive salary and an interesting package of extra-legal benefitsA human sized company with international dimension, encouraging autonomy and team spiritCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned companyBenefit from a challenging career opportunity with an extensive training programIn this challenging job you get the possibility to take initiative and further develop the function