Responsibilities: Ensuring the timely preparation and distribution of the Layanan Sepenuh Hati bulletin series to all branches to promote service culture alignment. Coordinating and monitoring service quality initiatives such as Mystery Shopping, Mystery Phone, and branch visits to assess and support the implementation of service improvement programs. Maintaining an effective documentation system for the division, including all records related to secretarial and administrative functions. Ensuring accurate and timely submission of service performance evaluation reports from regional and branch offices.
RequirementsBachelor’s degree in Business Administration, Statistics, Mathematics, or other relevant fieldsProven experience in customer experience, service quality, or customer satisfactionStrong analytical thinkingHigh attention to detailExcellent communication and coordination skillsProficient in Microsoft Office
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