PUBLIC RELATIONS OFFICER

Job DescriptionAl Babtain Group was founded in 1948,our group was built on the values of integrity and commitment, driven by passion. True to the vision of our founders, today we represent some of the world’s leading brands, spanning from the USA to the Far East.Over the years, we have expanded our operations to include automotive, Information Technology, investment, industrial and finance, establishing a strong footprint in each sector with best practices. In key segments such as Nissan Middle East, we have earned the distinction of being a market leader, commanding the highest market share.Furthermore, we have an active investment division that explores opportunities in the real estate sector, focusing on leisure, residential and commercial projects in the neighboring countries. This provides us with a steady stream of additional revenues. We enter new markets after in-depth research and thorough due diligence, followed by building of partnerships with leading players in the field.* Only Kuwaiti National *The responsibilities of the Public Relation Officer include but are not limited to:Listen carefully to the customer complains, gather all details or information related to the problem, advise and follow up with solvable procedures accordingly with CRM, after sales and parts departments .Refer all technical inquiries, behavioral concerns and difficult problems, promotional offers concerns etc., to the key responsible manager (NSM, NPM, or Branch Manager) and recommend for suitable solutions.Perform data entry of customer concerns and solutions against complains.Assist with customer complains log book fulfillment when needed or for any related projects.Follow up customer complains as per his needs to maintain his relationship and loyalty.Specific Knowledge & Skills :- Customer and Personal Service. Bilingual.Team work and co-operation. Attention to details. Education: Bachelor Degree preferably graduate in Business Administration. Experience: Minimum 2 years in similar position or related to business.