Account Director

Are you a strong relationship-builder who knows how to keep clients happy and campaigns on track? We’re looking for a digitally fluent, commercially aware Account Director to join our fast-moving team and take the lead on a portfolio of varied, long-term clients. This is a hands-on role with real responsibility, plenty of support, and the chance to work with a team that takes pride in delivering work that matters. You’ll be the trusted partner our clients rely on, steering onboarding, strategy, reporting, and retention with confidence.

Responsibilities Leading a portfolio of clients across onboarding, retention, and growthBuilding strong, trusted relationships that make our clients feel supported, understood, and prioritisedActing as a true partner to each client, driving strategy and outcomes that align with their goals and visionRunning smooth, clear communication from strategy to reportingServing as the key link between our clients and internal teamsSpotting upsell and cross-sell opportunities and turning them into winsHandling escalations with professionalism and paceManaging both high-touch and low-engagement clients with the same level of careKeeping CRM records sharp and up to dateQualifications 2–5 years’ experience in account management (digital agency preferred)Solid understanding of SEO, content, paid media, and analyticsStrong communicator who can handle varied clients and challenging conversationsSomeone who thrives on variety, stays organised, and moves fast without dropping the ballDetail-driven and commercially sharp, you spot opportunities and act on themExperience in media planning and placement across digital platformsConfident using platforms like Accelo, GA4, and GSC (or eager to learn)Self-motivated but always team-firstWhat’s in it for youBase salary of $85,000Commission on both recurring and one-off revenueCompany vehicle with all running costs covered, including fuel cardA no-nonsense, supportive team who’ve got your backRoom to grow and shape the role as we scaleIf you’re ready to lead client relationships that make a difference, not just manage accounts, this could be your next move.

The ideal candidate will be able to build relationships with clients in order to understand their objectives. This candidate will be able to provide creative solutions and deliver these solutions using strong presentation skills.