Training Manager

Job Title: Training ManagerLocation: Remote in HondurasType: Full-TimeAbout the Role: We’re seeking a strategic and execution-oriented Training Manager to develop and lead product education programs, empowering our clients' customers to succeed with onboarding through renewal and expansion. This critical role is execution-focused, responsible for delivering high-quality educational materials and programs that drive product adoption, reduce churn, and transform customers into advocates. You’ll collaborate cross-functionally with Customer Success, Product, Sales, and Marketing teams to develop and execute a world-class product education strategy tailored to contractors, small business owners, and internal stakeholders. What You'll Do: Become the Expert:

Serve as the primary subject matter expertKnowledge Base Ownership: Ensure at least 98% platform coverage with 98% content accuracy. Develop Educational Content: Execute comprehensive strategies covering onboarding, training, and ongoing education. Create Scalable Programs: Develop self-service learning experiences that include guides, videos, webinars, and certifications. Cross-Functional Collaboration: Work closely with Product, Customer Success, Sales, and Marketing to align educational content with customer needs and product updates. Internal Training: Ensure internal teams are equipped with the necessary training, resources, and documentation to effectively support and educate customers. What We're Looking For: Experience:

2+ years in Customer Education, Customer Success, Learning & Development, or similar roles, ideally within a SaaS or startup environment. Content Creation Skills: Excellent writing, video production, and on-camera presentation skills (Loom, webinars, YouTube). Communication: Exceptional storytelling and communication abilities. Program Execution: Proven track record of successfully implementing scalable customer education programs from the ground up. Customer Orientation: Experience with small businesses or non-technical user segments preferred. Project Management: Strong organizational, project management, and collaboration skills. Adaptability: Comfortable in a fast-paced, agile, remote-first team setting. Bonus Points: Experience with contractors, home services, or field service software.

Familiarity with Notion, Loom, HubSpot, or Intercom. Background in education, instructional design, implementation, or adult learning theory. Benefits: Competitive Salary: Earn a competitive USD salary matching your skills and experience. Remote Work: Full-time remote position. Paid Time Off: Generous PTO to support work-life balance. Health Insurance: Subsidized private health insurance coverage. Annual Salary Reviews: Regular performance-based salary evaluations. Training: Paid training and certification opportunities. Ready to leverage your puzzle-solving skills? Join our team today!Learn more about us: LinkedIn: PuzzleInstagram: @puzzle. tech_