Receptionist

DescriptionAt PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries.

Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond. Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Internal Firm Services - OtherManagement LevelAdministrativeJob Description & SummaryAt PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns.

These individuals handle property acquisitions, leasing, asset management, and development projects. In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients. Position Summary: To operate the switchboard and handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handles all internal and external inquiries and carries out administrative activities of the front office.

The purpose of the role is to provide the highest level of client care and service to all visitors and internal stakeholders. Primary Responsibilities and Duties: General guidance but not restricted to the below duties: FinancialAdhere to the allocated budget for the administrative function of the office. CustomerGreet visitors and ensure all callers and visitors are dealt with promptly, courteously, and accurately. Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room, and assisted with parking if relevant. Internal ProcessOperate the switchboard.

Screen and route incoming telephone calls, take messages, and answer incoming queries. Maintain visitor and caller logs. Receive deliveries and coordinate outside delivery/courier services with the help of Office Administrators. Answer queries from visitors and callers, and refer them to the appropriate person. Perform general maintenance of the reception area. Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations). Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations).

Book meeting rooms and collaborative spaces and maintain tidiness (may be performed directly online in certain locations). Monitor the floors – meeting rooms and Partner Offices. Carry out regular checks of all areas including meeting rooms, partner offices, and lobby area to ensure all areas are clean and tidy. Develop good relationships with staff, partners, and other service partners to ensure optimum service provision whilst providing an interface to all office management services. Take responsibility for ensuring that the firm’s available workspaces are utilized to their full potential on the relevant floor.

Provide professional service and support to all internal stakeholders. Provide operational support to colleagues to ensure service levels are maintained during peak periods. Support the office manager in event planning and organization. Act in accordance with regulations. Perform other administrative duties as required. Learning And GrowthWork towards being a high-quality internal service provider and ensure that all administrative support requirements are being met. Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed. EducationKnowledge and Skills: High school certificate (equivalent) or Bachelor’s degree.

LanguageFluency in spoken and written English, proficiency in Arabic is an advantage. Specific SkillsExperience with a professional services firm is an advantage. Knowledge And SkillsStrong customer service skills. Confident, enthusiastic, and motivated to deliver a great customer experience. Organized and able to prioritize activity. Excellent oral communication and interpersonal skills. Ability to work under pressure and show initiative. Attention to detail. Strong team player. Flexible and adaptable to different client needs. Must possess a warm, friendly, and professional demeanor. Literacy in Microsoft Office (Word, Excel, PowerPoint).

Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified) Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more} Desired Languages (If blank, desired languages not specified) Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date