QA Analyst

Hey! We are looking for a QA Anlayst to join our team!! La modalidad de contratacion es bajo planilla completa bajo regimen general. La jornada laboral es de Lunes a Viernes de 8am a 4pm y puede realizarse de manera remota Responsibilities· Monitor and evaluate product or service quality through audits, reviews, and testing· Listen and assess outbound Sales and inbound Client Care Coordination calls based on QA guidelines· Participate in creating call monitoring formats and quality standards· Analyze data to identify trends, issues, and areas for improvement· Compile, maintain, and track team performance metrics· Provide documented feedback to team member supervisors· Develop and maintain quality documentation, including reports and checklists· Collaborate with cross-functional teams to resolve quality issues· Ensure compliance with internal standards and external regulations· Support training initiatives related to quality standards and procedures· Attend team meetings and perform administrative reporting tasks· Future task: Coordinate and facilitate call calibration sessions within the teamRequirements· Bachelor’s degree in Quality Management, Engineering, Business, or related field preferred· Must have 2+ years of proven experience as a Quality Assurance Analyst in a BPO company, handling call audits and performance analysis· Strong analytical and problem-solving skills· Familiarity with quality tools and methodologies (e.g., Six Sigma, ISO standards)· Excellent communication and documentation skills· Demonstrated English grammar proficiency and strong computer skills is a must· Proficient in Microsoft Office, especially Excel is a must· Detail-oriented, proactive, assertive, and able to meet daily deadlines is a must· Ability to work independentlyREMOTE FULL TIME JOIN US