Partner Support Associate

About UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job DescriptionChallenge yourself to support the Partnerships team within Qantas Hotels & HolidaysTake an opportunity to optimise how we work with internal stakeholders and hoteliers globally Permanent role in either our Sydney or Melbourne offices Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. We love what we do and look forward to what we might create for the future.

Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. As the Partner Support Associate, you will support and deliver process improvement initiatives extending across all areas of sales and partnerships including, reporting, engagement, contracts, process & policy, knowledgebase, training and escalations. This role is a key contact for hotelier facilitated escalations, including any that require checking with legal and as such will require the incumbent to represent Qantas Group with both members of the broader Partnerships team, our hotelier partners and other business stakeholders.

The role will be supporting the Sales Team in achieving procurement targets and bears responsibility for the collation and completion of hotelier contracts required across both retail and wholesale channels. In line with campaigns, you are also responsible for the quality check and review of campaign materials, as well as supporting multiple teams to ensure on-time delivery and risk mitigation associated with campaign activity across Hotels and Holidays. The role ensures accuracy and speed to market with products whilst at the same time constantly reviewing and identifying opportunities for process improvement.

You’ll Have3 years’ experience in the travel and tourism industry working with external partnersExperience in a sales operational role or similar operational environmentExceptional customer service experienceExperience in a business analysis or related operational rolePrior experience with working across squads/ domains to mitigate the silo effect arising from business processes & technologies that cut across squads & domainsExperience working between business managers and external partnersExperience developing, implementing and managing initiatives.

Demonstrated ability to produce reports and documents efficiently and effectivelyExcellent organisational and administrative skillsDemonstrated ability to work effectively within a team in a support roleExperience in dealing effectively with a wide range of stakeholders. In depth knowledge of the travel and tourism industry and the distribution landscape would be a significant advantageHighly motivated and committed team playerResults orientated, can do individualWhy Qantas? If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities.

While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Join us in continuing the Qantas story through data-driven insights that shape the future of loyalty. Applications close: 11 August 2025