Computer Technician

Main Objectives and duties: 1. Maximum access/availability for all desktopsMaintains daily monitoring and preventive maintenance to maintain desktop performancePerforms daily inventory for all IT EquipmentSubmits real time report to Supervisor for all busted/damaged equipment. 2. All Software/ tools needed by all department are installed and updatedInforms Technical Support Supervisor before installing any softwareFollows work instructions on installing software, drivers, toolsUpdates Software inventory file. 3. All legitimate internal Customer requests are catered on a timely manner. Monitors and updates Helpdesk Request in real time and provide proactive approach on catering client requestsEscalates advance desktop issues to next level if needed4.

All security policies and procedures are being applied to all Desktop equipmentPerforms weekly evaluation/inventory on desktop equipment. Follows work instructions on applying security policies and procedures. 5. Maximum access to network connectivity for all Desktop equipment. Coordinates in a timely manner to Technical Support Supervisor and NOC Team for any network abnormalitiesEnsures all equipment are physically, properly connected and configured. 6. Monitoring of all downtime issues and report immediately to all appropriate personnel. Monitors Skype Official Chat Groups for any issuesMonitors emails for any issuesFollows IT escalation procedures7.

Provision of training/coaching to Technical SupportProvides coaching/training to Technical Support when needed. Next level of escalation for tech supportAssist clients on high/moderate level IT ConcernsMinimum Requirements: Technical or Associate Degree in computer related courses or their equivalentAt least 3 year work experience in a related field of workComptia Network + and Comptia A + Certifications preferred