Quality Assurance and Excellence Manager

Job Purpose:Leads and manages the organization’s quality assurance activities, ensuring all products, services, and processes meet internal standards and external regulatory requirements. Fosters a culture of quality across all departments, ensuring consistency, reliability, and customer satisfaction.Key Responsibilities:Develop, implement, and maintain quality assurance policies, procedures, and standards across projects and functions.Promote a strong quality culture through leadership, coaching, and empowerment at all organizational levels.Plan and oversee internal and external audits, ensuring compliance and driving corrective and preventive actions.Collaborate with engineering, procurement, and construction teams to embed quality in every project phase.Oversee supplier and subcontractor prequalification, material inspections, and compliance with specifications.Manage customer feedback, complaints, and satisfaction surveys, driving continuous improvement initiatives.Maintain ISO 9001, ISO 45001, and ISO 14001 certifications and ensure full compliance with applicable standards.Lead quality training programs and ensure staff competency in quality systems and procedures.Qualifications:Bachelor’s or Master’s degree in Engineering.10–12 years of total experience, including 3–5 years in a managerial role.Certified Lead Auditor for ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015.Strong leadership, analytical, and problem-solving skills.Proficiency in audit tools, data analysis, and quality reporting systems.Excellent communication and stakeholder management skills.