Quality Assurance Manager

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognised as one of Singapore’s top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.ABOUT THE ROLE We are looking for a highly experienced and detail-oriented Quality Assurance Manager to oversee and enhance our quality assurance strategies across all areas of operation. This leadership role is responsible for ensuring that our products, services, and internal processes consistently meet or exceed established quality standards, including those related to reliability, performance, and user satisfaction.The successful candidate will play a key role in fostering a culture of continuous improvement and operational excellence. You will lead initiatives to strengthen compliance with regulatory requirements, drive efficiency in quality systems, and elevate the overall customer experience. This is a pivotal role that requires a proactive mindset, strong leadership capabilities, and the ability to work cross-functionally to embed quality into every aspect of the business.RESPONSIBILITIES Quality Strategy & Governance Develop and implement a comprehensive Quality Management System (QMS) aligned with company objectives, regulatory requirements, and industry best practicesDefine quality KPIs and metrics across product development and production. Monitor performance through regular reporting and auditsChampion a culture of quality excellence and continuous improvement across all departmentsPartner with senior leadership to align quality goals with business strategyQuality Management Oversee quality product lifecycle from design and development to production and after-salesCollaborate with R&D, Commercial and Customer Success teams to define quality specifications, testing protocols, and compliance standards for new and existing products.Lead product evaluation, validation, and certification processes to ensure compliance with global safety standards and internal quality benchmarks.Oversee management of non-conformances, product recalls, and corrective/preventive actions (CAPA) to mitigate quality risks.Partner with cross-functional teams to drive root cause analysis and continuous improvement in product design and manufacturability.Quality & ComplianceDevelop, implement, and maintain the company’s Quality Management System (QMS) in line with industry standards (e.g., ISO 9001, ISO 13485)Establish supplier qualification, onboarding, and auditing frameworks to ensure consistent adherence to quality, ethical, and environmental standards.Conduct supplier performance reviews and collaborate on corrective action plans to resolve quality issues.Drive supplier development initiatives, fostering partnerships to improve process capability, yield, and reliability.Maintain up-to-date records of supplier certifications, compliance documentation, and audit results.Manufacturing & Quality OperationsWork with Production and R&D teams to ensure process control, traceability, and compliance throughout manufacturing.Implement in-process inspection, final product testing, and statistical process control (SPC) measures to ensure product conformity.Lead internal and external quality audits, ensuring compliance with ISO standards or equivalent frameworks (e.g. ISO 9001, ISO 13485, GMP). Team Leadership & Continuous ImprovementEstablish clear goals and performance indicators, fostering a culture of excellence and continuous improvementCultivate an inclusive, growth-oriented team environment where innovation and accountability thrive.Analyze quality data and customer feedback to identify trends and opportunities for improvement.REQUIREMENTSBachelor’s Degree in Mechanical Engineering, Quality Management and/or equivalentAt least 5 years of relevant experience in quality management within a manufacturing or consumer goods environment.Knowledge in plastics manufacturing, plastics injection molding processes, defect analysis, and testing methods.Deep knowledge of quality standards (e.g., ISO 9001, ISO 13485, GMP) and regulatory compliance frameworkExperience with audit processes and quality toolsExcellent analytical, problem-solving, and decision-making skillsStrong stakeholder management and relationship building skillsAbility to drive cross-functional communications and influence outcomes in a fast-moving and dynamic environment.Detail-oriented and organized with an agile mindset Demonstrated experience in leading and developing teamsProficiency in using Quality Management software and Microsoft Office SuiteDemonstrate commitment and responsibility to uphold high levels of quality standards and customer satisfactionAt Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We’re committed to supporting personal growth and offering opportunities for career development at every stage of your journey.Join us in realising our bold vision of impacting 100 million mothers worldwide through innovation, compassion, and excellence. If you’re inspired to make a difference and grow alongside a dynamic team, we would love to hear from you!Apply now to embark on an exciting career with Hegen! Alternatively, you may submit your resume and cover letter directly to careers@hegen.com.