Quality Assurance Manager

OverviewThe Quality Assurance Manager assures quality products and processes by establishing and enforcing quality standards; testing materials and product that assures proper adherence to company requirements and global standards.Key Job AccountabilitiesStrategic Contribution:Drives the Quality Assurance agenda to support the manufacturing strategy for providing high quality products to customers.Functional Policies and Controls:Monitors the effectiveness of the Quality function establishing Quality Assurance and control programs, policies and procedures which ensure product integrity and compliance with group standards and specifications.Set up and maintain quality controls and documentation procedures.AnalyticsResponsible for product and process quality reports by collecting, analyzing, and summarizing information and trends.Preparing and analyzing reports on design, pre-production, and production to check on the quality status of the product at all stages of production and inform the production team.Quality AssuranceEnsuring all Finished Goods, Raw Material and Packaging Material lab testing is done as per L’Oreal methods and specifications in the following labs:Testing of cosmetics related products in Micro-biological labPackaging material parameters testing in Physical labRaw material testing - Chemical LabBulk testing or To be filled products testing in In-process testing labEnsure the timely and accurate evaluations of raw materials, packaging components, manufactured batches, in process materials and finished products.Ensures production record documentation is accurate.Creating batch making records to guarantee quality from stage one.Recommends the acceptance or blocking of deliveries or production in accordance with L’Oréal specifications.Drive efficiency and implement quality as part of Operational excellence pillar.Works with production manager to understand the root causes of the problems in the operations.Coordinate with Unit Production to lead and monitor RTFT (Right the first time) for all local manufacturing.Formalizing methods of manufacturing for all new Fla’s (Formulas) to guarantee quality from stage one and getting it validated from Zone Quality team for processing.Lead raw material diversification/localization process in coordination with local purchasing team and zone quality team.Quality AuditsResponsible for leading all investigations or audits concerning product quality.Ensure supplier quality audits are conducted to gauge performance and share feedback for improvement.Ensure quarterly quality audits are happening of all critical processes and share feedback for improvement.Continuous ImprovementLiaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards.Implementing improvements to production processes that lead to overall increases in product quality.Look at ways to reduce waste and increase efficiency in production line.Measure performance and identify any areas of weakness, recommending and implementing improvementsUtilizing extensive knowledge of the product's inner workings to diagnose problems.Continuing education on newly developing Quality Assurance techniques.People DevelopmentSupervises Quality engineers and Lab team in their day-to-day tasks. Provide recommendations to the Line Manager and Human Resources on hiring and promotions.Consistently promotes high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.Setting individual objectives, conduct periodic performance reviews, providing feedback and appraisal to maximize subordinates and departmental performance.KEY STAKEHOLDERSInternal: Manufacturing, Supply Chain, Marketing, Commercial and other departments within L’OréalExternal: 3rd Party Manufacturing team, Suppliers, Auditors, Quality Assurance InstitutesQualificationsMinimum Qualifications:BSc Engineering (any discipline)Minimum Experience6- years of experience in Quality Assurance in FMCG/Process industryAt least 3 years in managing roleExtensive knowledge of Quality Assurance/Quality Control systems and procedures, chemistry, biological sciences, statistics, managerial disciplines, Federal Regulations (cosmetic, drug, food).Behavioral SkillsEXPERIENCE & SKILLS Creative problem-solving skills and ability to thrive in an entrepreneurial environment are a mustDynamic & Resilient and happy to do business at fast paceAble to manage team effectivelyDemonstrate a strong power of analytical reasoning that can drive the business forwardHighly conscientious and diligent.Data analysis and statistical aptitudeAbility to facilitate changeTeam ManagementLeadership SkillsCompetenciesTechnical CompetenciesHands-on knowledge of Inspection EquipmentThorough knowledge of Good Manufacturing Practices (GMP)Commitment to the quality functionAbility to make effective and efficient use of financial resources to achieve objectivesKnowledge of manufacturing and filling of bulk, and the operation of various types of manufacturing and packaging equipment