Quality Assurance Manager

Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.What you’ll do:We are looking for an experienced Quality Assurance Manager to help drive and support the delivery of our strategic e-commerce initiatives. At Marshall Group, our ambition is to increase our overall digital presence and provide a best-in-class digital experience for our customers. Your focus as an QA Manager is to help ensure that our e-commerce systems uphold a high degree of functionality, usability, and performance. You will also support with driving and scaling up our eCommerce development roadmap. As Quality Assurance Manager, you will have a central role within our E-commerce department and work closely with our Content Managers, CRM team, IT-support, and Customer Service to maintain and perfect our E-commerce, CRM, and Customer Support solutions. You are the go-to person in the eCom team and at Marshall when it comes to collecting, structuring, and managing daily quality issues, user issues and technical bugs.Roles & Responsibilities:Define and implement QA strategy in alignment with Marshall's eCommerce strategy and goalsHelp foster a culture of quality across teams (Developers, Designers and Online Merchandisers)Oversee performance-, load- and security testing across eCommerce platformWork hands-on with functional-, regression- and integration testing. Supervise User Acceptance Testing and coordinate with relevant stakeholdersParticipate in sprint planning, backlog grooming and coordinate release process.You probably have the following experiences & skills:Minimum 5 years experience of working with complex IT-projects, ideally within the eCommerce sectorExpertise in test planning, test case design and managementExcellent communication skills – able to translate technical quality issues into business impactAnalytical and customer-first mindset – capable of identifying root causes of defects and recommending process improvements. Make sure quality equals improved customer experienceYou are organized, structured and able to gather and document user needs and product information that you can transform into technical requirements to be developedDegree within IT/Computer Science or ManagementOur pledge:We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers. We encourage applications from all over the world. To enable transitioning from another country for a role at Marshall, we offer re-location support. This support is tailored for each role but always includes visa/work permit application, local authority registration, and home finding service. Don't hesitate to reach out if you have any questions.Does this sound like you?We look forward to reviewing your application!