Quality Assurance Specialist (Education-Fintech)

Job Responsibilities:Assist in implementing and maintaining Quality Management Systems (QMS) in line with ISO 9001 and other industry standards.Conduct internal audits and inspections to ensure compliance with ECC Group’s quality policies.Identify non-conformities and recommend corrective actions to improve service quality.Monitor key quality indicators and performance metrics to identify trends and improvement areas.Prepare quality reports and dashboards for management review.Assist in risk assessments and compliance evaluations.Ensure proper documentation of quality procedures, guidelines, and audit reports.Support the development and revision of SOPs to align with best practices.Assist in training employees on quality standards, policies, and best practices.Promote a culture of quality awareness within the organization.Gather and analyze customer feedback to enhance service quality.Assist in implementing corrective actions based on customer complaints and audits.Job Requirements:Bachelor’s degree in quality management, Business Administration, Engineering, or a related field.Certification in ISO 9001, Six Sigma (Yellow/Green Belt), or TQM is a plus.Minimum 2-4 years of experience in quality assurance, audits, or compliance in educational, fintech, hospitality, health care, or similar industries.Familiarity with ISO standards, QMS, and regulatory frameworks.Strong analytical and problem-solving skills.Ability to implement quality control measures effectively.Quality management software (e.g., SAP QMS, Qualtrax, Intelex).Data analytics tools (e.g., Excel, Power BI, Tableau).