Quality Assurance Specialist

Title: Quality Assurance SpecialistDepartment: RCSI Surgical AffairsTenure: Full time – PermanentLocation: 121 St. Stephen's Green, Dublin 2Reporting to: Quality Assurance and Regulatory Affairs ManagerClosing Date: 23:45pm on Thursday 13th of NovemberAbout the post: The principal objective of the post is to provide leadership support and executive functions in the development of the RCSI Surgical Affairs Quality Assurance & Regulator Affairs systems, to ensure on-going enhancement of our quality management systems, and all underpinning business processes.The scope of the role of the Quality Assurance Specialist includes all relevant postgraduate medical/surgical education and training programmes offered by RCSI Surgical Affairs and its partners across the wider RCSI community. It is expected that the post-holder’s role and executive functions will help to improve:Our Trainees’ learning experience.Our Trainer engagement and support.Our relationships with Trainees and Trainers.The reputation and overall standards of Surgical and Emergency Medicine training.Specific Responsibilities Lead and support of the QA processes for all Surgical Affairs activities and business functionsDevelopment of process maps, QA Check Lists, Schedules, and other QA documents.Coordinate with process owners on the completion of QA Check Lists.Engage with DOSA teams to conduct QA steps on business processes.Testing data accuracy and spreadsheet integrity.Assist with the training of junior members of the team, where appropriate.Support the ongoing development and management of our Quality Management System, including:Leading the development, revision, and enhancement of policies, procedures, and guidelines.Development of Quality Improvement Plans.Document Management (templates, version control, etc.).Producing reports from Q-Pulse and other related accreditation systems and processes.Administration of audit and risk management modules as required.Logging and following up on:continuous improvement actions and ideascommittee action itemsoutputs from external audits, accreditation processes, surveys etc.Data Analytics Collation and formatting of data into databases and spreadsheets.Basic data manipulation and development of formulas.Basic statistical analysis using mean, median and standard deviations.Presentation and interpretation of data using basic statistical tools such as box plots, histograms, pie charts, Minitab, etc.Lead on Audit and Accreditation SystemSupport the ongoing revision of our quality standards.Managing internal/external accreditation and audit activities.Lead the administrative functions associated with audit/accreditation reports and documentation.Manage post-visit/inspection activities.Support the Medical Council Accreditation Process and related Regulatory Affairs requirements.Policies, Procedures and GuidelinesSupport the development of policies, procedures, and guidelines.Carry out research on best practices in the areas of Quality Assurance, Regulatory Affairs, Governance, and Compliance.Required Competencies and ExperienceThe ideal candidate must demonstrate proven experience of working in a Quality Assurance role within healthcare, education or similar regulated sectors.Required Competences and ExperienceQA/QC: Strong hands-on knowledge of Quality Assurance or Quality Control in a regulated sector.Compliance: Proven experience in compliance activities including CAPAs, Change Control, and Deviations.Regulatory Affairs: Exposure to regulatory audits and interactions with Health Authorities is highly desirable.QI: A proactive mindset with a passion for quality improvement and operational excellence.Ability to develop and implement quality control and assurance processesStandards: Strong working knowledge of internationally recognised quality assurance standardsor methodologiesData analytics: Enjoys working with data/numbers and has data analytics and report writing skills.Customer Focus: Have strong internal and external customer service skills.Motivated: Self Starter with a ‘can-do’ attitude and enthusiasm for the roleConscientious: Have a strong work ethic and enterprising approach to workCommitment to Continuous Professional DevelopmentTeam player: Their focus is primarily on team performance and support of its members.Excellent communication: Ability to communicate with diverse groups in various settings.Interpersonal: Self-aware and can adjust their own behavior depending on the environment.Desirable Competences and Experience Experience of working on Lean or Process Improvement projects and or be Lean Six Sigma Green Belt CertifiedExperienced in the use of data analytics tools and software (Minitab, Tableau, Microsoft SQL, etc.). Experience in feedback analysis (Survey Monkey, Qualtrics).Proficiency in the use of Microsoft Office, including Microsoft Dynamics CRM.Experience in the use of Quality Management Systems (e.g., Q-Pulse). Experience in the use of website Content Management Systems.Experience working in a healthcare of education environmentWe are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you