Quality Assurance Specialist

Quality Assurance Specialist IILocation: Remote Schedule: Monday–Friday, 9:00 AM – 5:00 PMAssignment Duration: 2 monthsPosition OverviewThe Quality Assurance Specialist II supports quality review efforts across departmental processes and communications. This role ensures adherence to established policies, procedures, and standards through detailed review and analysis. The specialist collaborates with cross-functional teams to identify quality issues, track discrepancies, and recommend process improvements.Key ResponsibilitiesReview and compare output proofs (PDF/Word) against source documentation to identify discrepancies.Log identified issues and submit tickets to IT for correction or follow-up.Maintain consistent quality standards and meet daily performance expectations (minimum of five reviews per day).Ensure all reviews align with regulatory and organizational guidelines.Work independently while maintaining open communication with the broader QA and correspondence teams.Support the continuous improvement of processes, documentation, and member-facing materials.QualificationsEducation: Associate degree or equivalent experience required; Bachelor’s degree preferred.Experience: 3–5 years of quality assurance or related experience.Technical Skills:Proficiency with Microsoft Excel (required)Experience with document comparison and quality control reviewsFamiliarity with User Acceptance Testing (UAT) processesPreferred: Background in healthcare or managed care environment.Key CompetenciesExceptional attention to detail and accuracyStrong analytical and problem-solving skillsAbility to work independently and manage assigned workloads efficientlyEffective written and verbal communication skillsCollaborative approach to teamwork and process improvement