Quality Assurance Tester

We are seeking a detail-oriented IVR / Telephony QA Engineer to join our team. In this role, you will ensure the quality and performance of our IVR systems and CCaaS platforms, working closely with engineers and stakeholders to deliver seamless telephony experiences. If you have a passion for QA, a strong understanding of call flows, and enjoy working in fast-paced environments, this is the role for you.Key ResponsibilitiesDesign and document test plans aligned with IVR flow requirements and CCaaS platform standards.Analyze functional and technical specifications to define relevant test cases.Perform manual testing of IVR flows by calling into the system and tracing all branches.Log, track, and verify bugs and unexpected behaviors.Execute functional, regression, and integration testing on telephony flows.Validate the logic, behavior, and performance of IVR systems against specifications.Conduct audits on PBX programming to ensure compliance with business and regulatory standards.Collaborate with Engineers, PBX developers, and other stakeholders to identify, reproduce, and resolve issues.Maintain precise QA documentation, including test case execution, punch lists, and issue logs.Submit structured reports to project stakeholders detailing QA status and risk areas.Propose optimizations to streamline testing, improve coverage, and shorten release cycles.Stay current with QA best practices and CCaaS/telecom industry trends.Required Skills & ExperienceBachelor’s degree in Computer Science, Information Technology, or equivalent experience.Minimum 2 years of experience in software QA or testing roles, ideally with IVR or CCaaS systems.Familiarity with CCaaS platforms and PBX systems.Strong understanding of call routing logic and flow design principles.Proficiency with QA tools (e.g., Jira, TestRail); experience with test automation is a plus.Excellent critical thinking skills to identify edge cases, bugs, and usability issues.Ability to interpret technical documentation and convert it into test scenarios.Excellent written and spoken English, particularly for documenting IVR flows and QA reports.Collaborative approach when working with technical and non-technical teams.Comfortable in fast-paced environments with changing priorities.Self-driven and proactive in identifying opportunities for QA process improvement.Preferred Experience testing telecom or contact center applications.Exposure to test automation tools and scripting.Knowledge of SIP/VoIP, or prior work with IVR flow builders or call flow design tools.If you're passionate about quality, voice systems, and contact center innovation—we’d love to hear from you.Apply now and be part of a high-impact project with Grupo Levanter’s client.