Quality Control Officer

Job Responsibilities Manage and oversee the food safety management systems for the entire CPU. Conduct daily inspections in the facility to ensure compliance with FSMS standards. Provide guidance and support to the CPU team to ensure adherence to food safety protocols. Manage lab testing, create microbiological and organoleptic schedules, and analyze producttesting reports. Monitor semi-finished and finished products before dispatching; highlight and rectify any issuesbefore dispatch. Generate suggestions for continuous improvement initiatives and projects within thedepartment. Handle complaints: Investigate customer and outlet complaints related to food safety andquality, prepare detailed reports, and maintain the complaint tracking sheet. Ensure timely corrective and preventive actions are initiated by relevant departments to preventrecurrence. Coordinate with external service suppliers (e.g., grease trap, pest control, kitchen hood) toensure services are conducted on timely manner and efficiently. Monitor and verify compliance with food safety logs that are being filled. Ensure traceability of items for all finished products. Escalate and highlight maintenance issues via email to the concerned facility and maintenanceteam. Conduct food transportation audits to ensure compliance with standards. Conduct quarterly refresher training for all staff and provide toolbox talks. Perform daily quality checks to ensure compliance with INDPT standards. Ensure the food watch account is active and that Certified PICs are consistently performinginspections on the food watch platform. Attend all third-party audits and support the CPU team in preparing CAR reports. Monitor and ensure cleaning activities in the CPU; guide the cleaning supervisor to maintainthorough hygiene throughout the facility. Draft checklists, policies, and standard operating procedures as required, ensuring they meetregulatory and operational standards.