Pathways Officer

Your role within Housing and Homelessness Services will support the department to provide immediate, coordinated multi-agency assistance to individuals and families experiencing or at risk of homelessness to ensure they receive the support and services needed. The work you will do helps someone every day, and that means the world to us. You will work in place to deliver high quality housing and homelessness services including the development of appropriate service responses and housing solutions to meet the identified needs of customers.

You will work with and establish enduring productive partnerships with local council, community housing organisations, government agencies, the community, the public and non-government sectors. What You Will Be Doing Assess and respond to customer needs, providing responsive services to assist with immediate and long-term housing needs, ensuring customers understand the assistance options available to them and facilitating access to appropriate services. Work in partnership with place-based stakeholders to assist customers experiencing homelessness to access appropriate housing solutions and make appropriate links to support services.

Establish, strengthen and utilise strategic networks with non-government and government human service providers, temporary accommodation providers, support agencies and local government agencies. Participate in local initiatives to improve inter-agency linkages to service delivery. Develop effective relationships and networks within the broader housing and support system. Provide advice to regional management and key government stakeholders on a range of issues impacting on housing and homelessness services outcomes in relation to the in-place response.

What we are looking forWe are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community. It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The Skills You Will Need Include Being Able To Actively work to understand customers and stakeholders in place, encouraging a strong customer-focus and building understanding of customer perspectives Work collaboratively with others and build networks with peers to contribute to quality service delivery and meet customer needs Promote and adopt a positive and balanced approach to managing conflicting demands and assist others to adapt to changing customer needs and expectations Demonstrate clear and concise written and verbal communication, modelling attentive listening and communicating effectively and sensitively with people from different cultural backgrounds to develop and foster quality relationships Model professional, ethical and culturally sensitive behaviour and consistently apply those standards of behaviour to yourself and others Have strong analytical skills, knowledge and experience in advising on housing solutions.

Mandatory Requirement Class C driver's license Travel will be required for this role including overnight travel. Applications to remain current for 12 months. Occupational group Community Care