EOI - Senior Complaints and Information Officer - South East Region

We are seeking an enthusiastic team player who thrives in an environment that provides high quality written advice and assistance to parents and community members. If you enjoy working in a service-based team, have exceptional communication skills and the ability to collaborate with others to support positive outcomes then this is the role for you!This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months. About The Department Of EducationWorking for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation.

Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us . Why this Role?The Key Responsibilities Of The RoleUtilise your high level communication skills, using empathy and compassion to initiate contact with parents, carers and other community members regarding concerns or complaints. Develop written responses to a range of enquiries, Ministerials, complaints and appeals including those that are led and managed by the offices of the Minister and Senior Government Executives.

Coordinate information to produce briefings and reports on behalf of the Regional Director. Maintain high quality record keeping and completion of data analysis as required. Demonstrate effective liaison skills, sound communication and collaboration processes with state schools, together with major partners and other relevant agencies and stakeholders to determine appropriate outcomes. Interested? To Apply:

Attach a brief resume (maximum 3 pages) including contact details for 2 referees (referees should have an understanding of your relevant work history)Attach a short response (2-3 paragraphs) about why you are a great fit for the role, including what you will bring to the position and what you hope to get out of this opportunityWe welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applicants need to be a current Queensland Government employee to be eligible to apply. Applications from recruitment agencies will not be accepted. Occupational group Education & Training