Customer Service Manager - Remote

Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will manage functional teams delivering housing intake and assessment, tenancy management and property management. Field work is a regular requirement of this role.

Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. What You Will Be Doing Take responsibility for managing teams within the Housing Service Centre, including work planning, team management, application of financial and human resources delegations, workflow management within functional teams to ensure appropriate and efficient service delivery, and monitoring, analysing and reporting on key performance indicators. Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes.

Manage substantial maintenance and upgrade programs and budgets, undertaking debt reviews, reviewing appeal decisions and preparing Ministerial and high-level briefs and correspondence in response to complaints or complex issues. Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. Please review the role description for further information and instructions on how to apply. Applications may remain current for 12 months. Occupational group Administration