Call Centre Agent - Alzayani Investments

First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence. ResponsibilitiesTo receive and forward all telephone calls in an orderly manner and make record of them.

To greet and guide visitors through the right channels without causing a disturbance to the employees. You should not allow visitors seated at the reception for a long time and assist them to have their issues sorted out in a well-mannered way. To listen attentively to visitors complaints and guide them to the appropriate channel. To ensure the reception area clean & tidy. To serve as a contact point for all general maintenance concerns, enquiries, complains, problems, and other related matters. Assist with other related clerical duties such as photocopying, faxing, filing, etc.

To assist in any type of typing works as and when required. To receive and dispatch any courier packages handed over to you, forward them to their respective Depth Courier Companies and to ensure dispatch and receipt in time. To follow up with customers after service/sales visit. To collect data from customers. To book service appointments. To carry out other related jobs as assigned by the Management from time to time. QualificationsMinimum of 2-5 years of experience. Excellent communication and interpersonal skills, with a clear and professional telephone manner. Strong problem-solving abilities and a customer-focused approach.

Ability to handle a high volume of calls in a fast-paced environment. Proficiency in English (written and spoken). Knowledge of additional languages is an advantage. Prior experience in a call centre environment is preferred, but not essential. Strong computer skills and experience with CRM systems is desirable. Ability to work flexible hours, including evenings and weekends, as required.