IT Support Engineer

About The RoleWe are seeking a highly motivated and focused IT Support Engineer to join our dynamic IT team. In this role, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our internal IT systems and infrastructure. You will play a crucial role in maintaining productivity by resolving technical issues efficiently and effectively, contributing to a positive and productive work environment. What You'll DoUser Support & Troubleshooting: Provide first and second-level technical support to employees for hardware, software, network, and system-related issues, both in-person and remotely. Hardware Management:

Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment. Software Support: Assist users with common business applications (e. g. , Microsoft 365/Google Workspace, communication tools, productivity software) and troubleshoot software-related problems. Network & Connectivity: Diagnose and resolve basic network connectivity issues (LAN, Wi-Fi, VPN) and assist with network device configuration. System Administration: Manage user accounts, permissions, and access rights in various systems (e. g. , Active Directory, cloud-based identity providers). Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting guides, and knowledge base articles to empower users and streamline support. IT Asset Management:

Assist with tracking and managing IT assets, including inventory, procurement, and decommissioning. Security Awareness: Promote and enforce IT security best practices among employees, assisting with basic security configurations and incident reporting. Collaboration: Work closely with other IT team members, vendors, and departments to escalate complex issues and ensure timely resolution. Onboarding/Offboarding: Support the IT aspects of employee onboarding (setting up accounts, equipment) and offboarding (account deactivation, equipment retrieval). What You'll Bring Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Experience:

3+ years of experience in an IT support, help desk, or desktop support role. Technical Skills: Strong proficiency in troubleshooting and supporting Windows and macOS operating systems. Experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint) or Google Workspace. Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and troubleshooting basic network connectivity. Experience with Active Directory or other identity management systems for user and group management. Knowledge of ticketing systems (e. g. , Jira Service Desk, Zendesk, ServiceNow) and ITIL principles. Basic understanding of cybersecurity principles and best practices. Soft Skills:

Excellent communication skills (written and verbal), with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical abilities. Exceptional customer service orientation and a patient, empathetic approach. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational skills and attention to detail.