Sales Coordinator

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job DescriptionTASKS, DUTIES AND RESPONSIBILITIESMaintain and update client data baseHandling correspondenceFiling and keeping filing cabinets in good orderGeneral administrationHandling telephone enquiries efficientlyOrdering of collateralHotel Site Inspections with prospective clientsSending out and following up on STO contractsCommunication of special dealsCoordination of images and text for tour operator brochuresUpdating information on Sales & CateringKnowledge on Microsoft officeLiaising with clients/suppliersSource Sales opportunities for the hotel within the region and forward sales leads with the hotel employed at being one’s primary focusAssistance with site inspectionsCommunication of upcoming specials deals and events to prospective clients.

Managing client profile information filesUpdating the Property Account Management Program (PAMP)Updating the Group offer tracking sheet (GOTS)Assists in the completion of reportsPre-blocks all special requests or VIP accommodations accurately. Keeps Sales Department informed of group booking statusEnsure all reservations are tracked correctly for statistical purposesLiaises with the Accounts Payable Department regarding credit issuesSeek business opportunities for other hotels within the Region while conducting sales calls (primary focus being hotel employed at)Thorough research to be conducted during customer meetings in order to avoid information duplication sourcing.

LAWS, REGULATIONS AND POLICIES Follows all applicable laws and corporate standards and guidelines HEALTH AND SAFETY Ensures that all potential and real hazards are reported and reduced immediatelyFully understands the hotel’s fire, emergency, and bomb proceduresEnsures that emergency procedures are practised and enforced to provide for the security and safety of guests and employeesEnsures that all employees within own department work in a safe manner that does not harm or injure self or othersStimulates and encourages a general awareness of health and safety in tasks and activities managed within the departmentEnsures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happeningEnsures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the departmentMISCELLANEOUSAttends meetings and training required by Director of SalesMaintains proper flow of information within the hotel by reviewing sales work file of assigned accountsAssists colleagues to perform similar or related jobs when necessaryEnsures guest satisfaction by attending to their requests and inquires courteously and efficientlyAccepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholdersMaintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotelContinuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job functionIs well updated on, and possesses solid knowledge of the following:

- Hotel fire, bomb and emergency procedures- Hotel health and safety policies and procedures- Hotel facilities and nearby sights of interest and importance (i. e.

hospitals, stations, tourist sights)- Hotel standards of operation and departmental procedures- Current licensing relating to own department and to the hotel- Accepted methods of payment by the hotel Qualificationswork experience of 2-3 years Strong Administration skills are requiredAn understanding of the hospitality industryYou must be an excellent team player, organised and be committed Additional Information - Able to understand and work within Country cultureWhy Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day.

Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences