Public Relations /Social Media Coordinator

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job DescriptionMAXIMISES HOTEL REVENUE AND GUEST SATISFACTIONPart of the hotel's Quality Focus Group - at this meeting to report on the relevant Revinate scores, Medallia and TripAdvisor commentsDaily checking and answering Medallia, Trip Advisor, and other online sites (answers to be discussed with the GM)Checking and updating the hotel's homepageEnsuring the Hotel's Social Media Policy is followed in regard to Facebook, Twitter, Instagram, etcEnsure that appropriate adverts for the internet and email footers are developed to reflect the hotel's servicesOrganizing and participating in GM's monthly Cocktail for in-house hotel guestsOrganizing and participating in the hotel's monthly Cocktail for VIPs of FreetownEnsure that relevant hotel information is posted on the D-Rezidorian.

Work closely with DOS on all aspects that have to do with PRKnow and understand the Radisson Blu Brand standards so that our messaging is correct and as per the required standardsTo regularly send an email newsletter to the local Freetown market - this is to attract all to come and use the hotel. Be Social Business Co-ordinatorIdentify press opportunities internally and externallyKeep a record/diary of all press communication activityEnsure all hotel collaterals and marketing materials are in Line with QPR and brand standards (ref.

Graphic toolkit)Create and provide content regularly to the Director, content factory, for a wider international presence. Take advantage of internal and external marketing tools to create the much-desired mileage in the market (Club Carlson, Blogs, One Touch app, RD Service concepts,Responsible Business. . .

) LAWS, REGULATIONS, AND POLICIESFollows all applicable laws, corporate standards, and guidelinesHEALTH AND SAFETYMaintains high confidentiality in regards to guest privacyEnsures that all potential and real hazards are reported appropriatelyFully understands the hotel's fire and emergency proceduresFollows emergency procedures to provide for the security and safety of guests and employeesWorks in a safe manner that does not harm or injure oneself or othersSupports a state hotel by applying hotel regulations. and adhering to existing laws and regulationsAnticipates possible and probable hazards and conditions and notifies theRevenue ManagerMaintains the highest standards of personal hygiene. dress. uniform appearance.

body language and conductMISCELLANEOUSResponsible Business: show involvement and be interested in environmental and/or social issues by participating in the Responsible Business hotel and departmental activitiesAttends meetings and training required by the Revenue ManagerAssist colleagues to perform similar or related jobs after approval of the Revenue Manager / Sales & Marketing ManagerGuest satisfaction by attending to their requests and inquiries courteously and efficientlyAccepts flexible work schedule necessary for uninterrupted service to hotel guestsMaintains own working area, and materials lean, tidy, and in good shape: reports defective materials and equipment to the Revenue Manager.

Continuously seeks to endeavor, and improve knowledge of own job functionKnowsHotel facilities and nearby sights of interest and importance (i. e hospital stations, tourist sights)Hotel standards of operation and departmental proceduresAccepted methods of payment by the hotelHotel's credit policyQualificationsBachelor’s degree or diploma in public relations, Communication, Marketing Journalism or a related Field.

2-3 years of relevant experience in PR, social media managements or communicationsExperience in content creation, media outreach, and social media strategyAdditional InformationWhy Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful.

We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide.

Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.