Front Office Coordinator

Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionThe Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.

Key ResponsibilitiesCoordinate and manage billing processes, including the preparation and reconciliation of invoicesAssist in tracking payments, processing transactions, and resolving billing discrepanciesAssist in night audits and reconciliation of group billings, meal allocations and checks.

Maintain accurate financial and client records in accordance with company policiesProvide front desk support, including greeting visitors, answering phones, and managing appointmentsLiaise with internal departments to ensure seamless front office operationsSupport financial reporting and assist with audits or financial reviews as neededQualificationsProven experience in a front desk or accounting role, preferably within a luxury resort or hotel environmentStrong understanding of billing, invoicing, and general financial proceduresExcellent communication and interpersonal skills, with a focus on delivering exceptional guest serviceProficient in front office software systems (e. g.

, PMS, POS) and Microsoft Office ApplicationsHigh attention to detail, accuracy, and organizational skillsAbility to multitask, prioritize responsibilities, and work efficiently under pressureProfessional appearance and demeanor with a customer-first mindsetFlexibility to work varied shifts, including weekends and holidays, as needed