Customer Service Officer - Elite Banking - (Emiratised Role)

RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth management.

In the recent years, the Bank has achieved significant milestones which includes being named as one of the world's best banks by Forbes ME (2022) and was awarded UAE's SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loans. Being on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumption.

We are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the future. In line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customers.

So join us in co-creating the future of RAKBANK!Job DescriptionAbout the roleIn this role, you will be responsible for delivering exceptional service to high-net-worth clients within the Elite Banking segment and ensure seamless post-sales support. This role reports to AVP Client Services - Elite Banking and involves close collaboration with internal teams to enhance the overall client experience.

What You’ll Be DoingBe the dedicated contact for our Elite Banking clientsResolve queries and requests with promptness and professionalismBuild loyalty through proactive client engagement and outstanding serviceCoordinate across departments to ensure smooth execution of client transactionsMonitor KPIs and uphold strict SLAsManage onboarding, documentation, and account maintenance processesPartner with Relationship Managers to support client servicing and business growthShare client insights to refine products and servicesDrive cross-sell and upsell opportunities by identifying unmet client needsEnsure full compliance with regulatory and internal requirements (KYC, AML, FATCA, etc.

)Maintain meticulous records for audit readinessSpot and escalate potential risks with precisionSkillsExcellent communication and interpersonal skills. Strong problem-solving and analytical abilities. High attention to detail and organizational skills. Proficiency in banking systems and Microsoft Office Suite. Ability to work under pressure and manage multiple prioritiesQualificationsWhat We’re Looking For: Education: Bachelor’s degree in Business, Finance, or related field. Experience: 1 year of experience in client servicing or relationship managementAdditional InformationWhat’s In It For You:

Pay for performance culture (Competitive and performance-linked compensation)Provision of medical care plan for your family and youComprehensive Life insurance planDiverse workforce and inclusive cultureCareer development and growth opportunities by designWork with the best minds in the fieldGet opportunities to bring your whole-self to the organization and perform to your best