Job Description: We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt. As a member of our team, you will be responsible for providing exceptional customer service to our banking clients, ensuring their satisfaction and building strong relationships. Key Responsibilities: Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses. Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs.
Identify and escalate complex issues to the appropriate department for resolution. Maintain a thorough understanding of all banking products and services offered by the company. Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers. Collaborate with other team members to ensure a seamless customer experience. Meet and exceed individual and team performance targets and KPIs. Qualifications: Bachelor's degree in Business Administration, Finance, or a related field. Excellent communication skills, both verbal and written, in English and Arabic. Strong problem-solving and decision-making abilities.
Ability to multitask and work under pressure in a fast-paced environment. Proficient in using MS Office and customer service software. Willingness to work flexible hours, including weekends and holidays. We Offer: Competitive salary and benefits package. Continuous training and development opportunities. A dynamic and collaborative work environment. Opportunities for growth and career advancement within the company. If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this position.
Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.
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