VP, Operations / Head of OperationsResponsibilities: Define the process and procedure on Customer Due Diligence and Customer Service HandlingLead the team in carrying out Customer Due Diligence (KYC) and Corporate Due Diligence (CDD)Handle L2 Investigation caseAssist in planning and implementation and monitoring of CRM Solution to serve our corporate customerParticipate in the planning and development of new Client onboarding proceduresDraft test case and conduct UAT on the customer onboarding processPrepare FAQ and standard script for customer service team to handle customer enquiresEnsure the transaction reconciliation is done accurately and efficiently and meets all external and internal requirement.
Participate in system automation project on customer e-onboardingConduct Training to the Team to perform the operation task on customer onboardingPrepare regular reports for managementEnsure adequate controls are maintained with regards to regulatory complianceEnsure the Company have full visibility and control of our payment processing and can measure the performance of each componentSupervise, schedule and prioritize tasks and responsibilities of the staff to meet workload and schedule needs of the departmentRequirements: Bachelor's degree in finance, accounting, compliance, or a related field.
10+ years of experience in operations and strong understanding of AML regulations and KYC/CDD requirementsSolid experience on handling L2 investigation casesExcellent attention to detail and organizational skills. Proficient in using compliance-related software, databases, and investigation tools. Effective communication and interpersonal skills for cross-functional collaboration. Adaptable and able to thrive in a fast-paced, ever-changing environment. Mandarin and English is a must, Cantonese is a bonusGeneral Culture and Benefits of RD Technologies Exciting and collaborative startup environment. Give your best while having fun and grow as a person. A flat structure: your ideas get heard by the right people very quickly.
Creating your own profile in the startup ecosystem. Casual dress code. Free coffee, tea, drinks and snacks daily. In-house gym facilities. Regular and fun company activities. Data collected would be used for recruitment purposes only. Applicants who do not hear from us may consider their application unsuccessful and their data will be destroyed within 24 months of receipt
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