Real Time Analyst Supervisor

Job DescriptionAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.About The JobAre you looking for an exciting new challenge? IntouchCX is looking for you!As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.As Real Time Analyst Supervisor, You Will…Communicate data in a clear, concise manner to the RTA Team and OperationsEvaluate large amounts of dataEnsure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employeesMotivate the RTA team through relationship building and real-time coachingDevelop solutions, strategies and action plans to improve business performance and client-partner successUse critical thinking to investigate and develop solutions to address ad hoc issuesAs Real Time Analyst Supervisor, You Have…Some post-secondary or completion of post-secondary schooling (preferred)1-2 years experience in the contact center and/or customer service industryMinimum 1 year of experience in a supervisory roleAdvanced knowledge of MS Word and MS ExcelThe ability to use spreadsheet applications to maintain and develop operational reportingExceptional time management, organizational and prioritization skills to complete work in a timely mannerThe ability to work both independently and in a team setting within a fast-paced, entrepreneurial environmentAdaptability to learn a variety of software programsStrong analytical and problem solving skillsJob DetailsRole Level: Mid-Level Work Type: Full-Time Country: Philippines City: Manila National Capital Region Company Website: http://www.intouchcx.com Job Function: Project Management Company Industry/Sector: Outsourcing and Offshoring ConsultingWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.